Friendly, professional reception. The room was clean and inviting..the on site restaurant was excellent. Great communication In regards to arriving and departure.

Didn't have

Had everything I needed for a short stay on my way to Grampians. Room was spacious, bathroon clean, fridge and microwave, easy check in.

The pillows were not comfortable.

Clean large room

Nothing

Clean

Check in should be available at least 12 am.

room is clean and easy to access. The staff has kindly accommodated our requests on microwave in each room. check-in and out process is easy and fast

Clean

Having to do the stairs to get up to our room.

The bistro attached to the hotel is quite good

I'm at a loss to understand why the hotel doesn't provide an information pack. I was told by reception that information was available via the television but this was just a bistro menu. The menu did not indicate what time the kitchen closed, and there were other questions left unanswered that would normally be answered via a physical booklet. The worst example of this was that my room overlooked a beautiful aquatic centre. When preparing to leave, I googled the hotel website to try to find the reception's opening time, and it was only here, after two days, that I discovered that the hotel actually provided access to these facilities.