The helping nature of the staff. They arranged a cab for my return journey when I was not getting Ola/Uber early in the morning.

Everything was all fine.

cleanliness

hospitality

location . value for money

Food is just ok

We chose the property because it is centrally located, have us access to nearby areas. The Regency was great for breakfast.

The decor needs an overhaul….cracked porcelain sinks, no hand towels in the bathroom, peel and wallpaper peeling, looks old and drab.

the location and the friendly staff

choice of food in the menu

Good and spacious rooms.

Quality of the food can be improved.

The stay was comfortable with good coordination from the staff. The location was ideal.

Compared to our last stay in South Park, the price has gone up steadily. Expect reasonable pricing for future visits.

Nothing

The staff was not able to communicate. Inspite of my request to give silent room, the reception person Arun gave us noisiest room in the hotel. There was a DJ party going on just above my room at 3 am night and hotel people couldn't stop it. Finally I had to change my room at 3.30 am and I couldn't sleep for the entire night. Me and my executive had gone for work but couldn't complete our work as we were tired due to sleepless night. Mosquitoes were there in the room which was also a problem. Rooms were not clean and bathrooms were having taps like a very cheap hotel

Staff were very helpful and kind. Breakfast was delicious.

Breakfast with room Ensuite Room with all the facilities

Location is good. Centre of city and easy to get around.

The whole hotel has a strange foul smell. Room smells damp and musty. Very old furnishings that don't seem clean. Shower has no ledge to hold toiletries. No bathrobe, slippers given. Definitely not a 5 star hotel. More like a 2 star.

The location is the best thing about the hotel- easy to go shopping or travel. Breakfast, I would say is OK, not excellent. Only expect to see the same items every day if you are staying for more than a day at the hotel.

Rooms are not clean, the entire building requires a lot of maintenance, and the lift makes you feel that you are in the sea "swirling". I am still unsure, how they get the 5 Star rating. My request to Booking.com would be not to list the property with a 5-star rating. The staff tries to make you feel that you are at a 5-star hotel, but at times their behavior makes you think otherwise. Another annoying thing was the noise coming from the party area on the rooftop. There is no courtesy to either keep the voice low as you can feel the beating inside your room or else at least inform the guests in advance.

Reception was decked up beautifully Location is right in the middle of the city Staff was helpful The room is as in the picture

Room had soggy beds with a thin lining of sponge laid out on top -so it looks like staff is aware of the issue. Stayed for a night and we slept in the bed after laying a bath towel on it. The room itself was moist -not sure what happened there. Staff showed us another room to move into and the beds were equally moist,so we opted to checkout the next day instead of a 7 day stay. WiFi was only available to 2 persons -we were a family of 3