Good location; very good common parts (garden, pool, lobby, several restaurant. Large and quiet room. Good wifi. Free parking

The bedrooms and bathrooms need updating, especially the matress. Also lifts very old and getting blocked quite often

Very good

They close their poil at 17:00 ????????

Very good. Thank you

The food was great, the pool area was very clean and looked after, the rooms were great .. everything really 😄

Great services and options.

great location

The best part of the stay was the service from all hotel employees and the breakfast.

The room could use a little more decor, they need to fix some leaks in the room, because when it rains really hard some of the hallways had water.

Breakfast was amazing, the staff was really on the ball and friendly!

Requesting My invoice of my stay. I've requested it once through booking.com, still waiting.

Pool

Cocktails some staff were very nice some were not .

Staff rude, they couldnt get me almost anything I asked, example: boiled water for my baby's bottle, didnt get help from the lobby guy, strained juice, some stairs dont have a ramp and the staff didnt help me to carry my baby's stroller. Total indiference when I complained. I checked out before planned

Staff

Breakfast buffet was good . The hotel location is fantastic. The hotel has parking if you arrive by car . Good taxi service in front of the hotel. All hotel employees were nice and helpful. Good security .

I think the price of the room is too much for the hotel. The lobby and bar have been renovated. The rooms need renovating !

Perfectly located, breakfast was delicious and very rich, the area of the pool for breakfast is the best!

It has many restaurants with a variety of foods

it’s a great hotel

Hotel Intercontinental Cali put us on the street upon check-in at 11:30pm of the 23rd December 2022, on the basis that we did not have our twin's birth certificate with us, despite having our BRITISH PASSPORTS all under the same surname. This came to a surprise to us "a passport is a worldwide acknowledge document issued by a government or International Treaty Organisation which is acceptable proof of identity for the purpose of entering another country." We were not offered help finding another hotel with two children age 7 years old, instead were told to step aside, despite insisting to help us. This is simply inhospitable, inhumane and in violation of the International Treaty Organisation, not to mention the risk-adversity that the hotel put my family under by having to take a taxi at mid-night and go door-to-door looking for a hotel that had availability for a family of four. Three days later we were able to check into the hotel as I had to contact the general manager of the hotel and provide birth certificate of my children. I had to pay my cleaner in London to access my home on Boxing Day (a bank-holiday) and take photos of such document. I am a British & Colombian Citizen, raised until the age of 18 years of age in the city of Cali. I attended the prestigious Colombo Britanico School founded by Sir Arthur Laurence (ex British Council in Colombia) and consequently moved to the United Kingdom where I have resided since 1999. I grew up going to the Hotel Intercontinental Cali to enjoy family meals. It is shame of the treatment we received. The staff needs customer service training in order to provide world class service and be at the level of an international 5 star hotel.