the rooms were a good size and beds relatively comfortable. 3 restaurants was nice.

the room would not cool to below 22 even though the air conditioning was set to 18. the pool is incredibly shallow and I had to buy a swimming cap to simply go in the water. carpets are quite dirty throughout the property.

really nice rooms and a great location

staff could be a bit better. They are less accommodating to westerners, than they used to be. I stayed here before about 3.5 years ago and it was much better

This comment is for the booking platform. When making a booking, I stated it was booking for the guest, thus using my credit card. Am in Singapore. When my wife and mother-in-law reached the hotel, the staff informed need to give a 1500 RMB deposit and refund at the end of stay. Also, they cannot make any payments from my credit card as I am not physically there. The staff needs to see the card physically, no photos are allowed. My wife had to use her own card on the day of checkout. This experience, wasn't pleasant, as I expect all charges to be deducted from my card when making the booking from Booking.com. There was no notice of: Need to give 1500 RMB as deposit Need to produce the actual credit card Cannot use the same card in booking for payment of the rooms.

Staff service

Friendly additional guides are not provided by the staffs such as good yo visit areas and visitor preferred areas...

Clean and in good shape

Good location

My room was super small and in a very weired corner. The air conditioner is very noisy.