I had booked a stay with 2 meals. The cleanliness is top notch and the staff are friendly. The Hotel is pet friendly so it was nice to see them around. The property lives up with the name Grand. My room was grand, the wifi speed was excellent. The breakfast and dinner was mouthwatering. I enjoyed my 2 days stay.

Nothing really. I had a pleasant stay.

Large property and great for conferences

Service wasn’t fantastic at the restaurants but reception staff were great.

Breakfast was excellent.

Club

הם עשו עלינו קומבינה בהתחלה אמרו מחיר לחדר ואמרו לנו לחתום על מחיר שהוא פי שתיים ואמרו שזה רק לטפוס מסגרת באשראי אם יקרה משהוא ונחזיר לכם את הכסף ביציאה מהמלון ובציק אווט לקחו כל הסכום וחייבו אותנו על שני חדרים גנבו אותנו מול עינינווו

Spacious, neat and clean.

Little bit rush in breakfast but nether it don’t affect me nor any issue with me.

Space

One of the wings in the apartment side

Clean, good staff

Very noisy and busy. Late at night, noisy rooms. I couldn’t sleep

The staff, overall hotel appearances, room amenities, cleanliness, food & pool

Mosquitoes

The wait staff were exceptional ! And so were the housekeeping staff. Always willing to go the extra mile but the Manger on duty Mr.Faraz was not very accommodating or helpful and nor were his staff. Their lack of respect and consideration for the guest was obvious.The wifi did not connect my devices even on the 3day of my stay and television had issues too.The volume constantly went down to the minimum and had to be adjusted frequently on a different remote control.The room had mosquitoes in it and my daughter was quite brutally bitten and became quite sick. The room are dated and the carpet needs a regular vacuum which I noticed had not happened in a while.

The food was the highlight of my stay at the Hyatt but the rest was all a blur.

Good

Staff behaving

الاكل انتبه منه فيه حرام الا اذا بتاكل فواكه النضافه ممتازه

اخذ مني مبلغ زياده زي خمسميه ريال

Nothing

Attitude of staff. Dated rooms

Breakfast buffet

Customer service team specially Vijay

Close to the airport, clean, friendly staff, comfortable bed the spa was super great and the breakfast is diverse and delicious.

Not much to like really

The staff were not very helpful and it wasn't very clean as well plus the hotel looked very run down

The hotel is beautiful, staff makes you feel like a king, food is great.

The inside ambiance

The size of the room was great! the bathrooms were really great. The restaurants were great. though some were closed. the chinese restaurant dumplings and staff were incredible. really loved our waiter there. the Salon girl from Manipur was a darling. These are the people and things we'll remember from our stay. I appreciate the fresh towels and bathrobes too and the staff who did our ironing and room service too. the staff were GREAT everywhere except for reception/concierge, they seemed confused, lost and just never picked up the phone.

The reception guys seemed lost on the phone a bit and a little lost as well when we checked in. I had to remind them that we had complimentary evening drinks after he informed us bar timings. which would be nice if he had known and told us instead. The concierge and reception just never picked up their phones when we'd call. It was a big inconvenience. the staff everywhere else was great EXCEPT the concierge and reception guys. We also asked one or two people to take our photos at some point who just ignored us and kept walking. They definitely heard us. the biggest problem was the mosquito infestation. The entire hotel was INFESTED with mosquitoes. I get bitten often but this time my leg swelled up and got red and itchy too. I ended up having to take showers every time i left my room to just cool my leg down and then apply cream because it was unbearable. This was when we went down for the drinks and snacks included in our stay. within 30 minutes my legs were eaten. These mosquitoes were INSIDE the hotel and in swarms. Inside the restaurants too. only our rooms were safe. I just expected more from the Hyatt. much more. There was people from the Rajistani Royals IPL present during our stay so i'm just shocked that pesticide/fumigation for the mosquitoes wasn't in action. also those guys booked out one of the bars at the hotel which would have been nice to know beforehand as we really wanted to eat there (as we were booking on the website) so it was disappointing to arrive and find out we can't go because some rich folk booked the whole place out. It's just that it would be nice if it was booked for half the day instead. idk. We've been to several 5 star hotels throughout the month now and honestly, if y'all can afford it, book the Oberoi's instead. when you're paying a lot of money, you may as well get what's worth it and it saddens me greatly to say that the Hyatt in mumbai is not worth it.

Breakfast

Cleanliness

Nothing

Staff

For a premium hotel it had all you could expect. Bonus was a personal drive to the airport when leaving which was not expected.. Rooms were large and facilities excellent. Restaurants are very good. I liked that it was away from the hustle and bustle of Mumbai too.

All hotels have free Wifi. Hyatt does but if you want to watch videos etc then you have to upgrade and pay for it. Was not expensive but that is not the point. This you would expect would be a standard offering. If you like the hustle and bustle of Mumbai then not the best location - when you go out of the hotel then to get anywhere you need a ride as there is not much in the immediate area (no shops/ vendors etc)

The. Breakfast and its staff

The reception staff was very poor. The queues were soo long and their efficiency was poor and customer handling was very poor. Was not nice to the customers at all. The bedroom had bed mites and lodged a complaint and never responded via email. My room was entitled to one way airport transportation and some staff said I have to pay and some say complimentary and felt like every opportunity was used to ripoff the customer as after paying everything and reception staff confirmed full payment and at check out at 1 am while I was late to the airport and waiting 20-25 minutes to talk to the reception staff she told me 90INr was due and earlier staff had made a mistake. When I changed currency also they didn’t give 7INr saying they don’t have change. These little things felt like they don’t live up to the status of Hyatt international.

Overall Great. Nice property

Nothing

Food was Excellent - both dinner and breakfast. Room was also very good. Housekeeping staff was prompt and courteous. The property is done very tastefully, lot of nice art around. Overall Excellent experience.

Check in waiting time was a little elongated.

Good breakfast.

Bed size a little small

Didn't eat breakfast so can't say; room was great overall with a fab view: used the bar but didn't eat at the hotel

My check-in at 2am after a 10-hour flight was marred by the fact that the room wasn't ready - that was frankly unacceptable. They threw in breakfast as a make good but that didn't help me because I don't do breakfast!

Location Food Staff

Swiming poor area

Amenities were good and pleasant. Enjoyed the food n beverages. And their customer service is excellent. It was a wonderful stay there.

Room wasn’t soundproof. Sleep was disturbed few times at mid night.