The rooms are spacious, comfortable and clean

The breakfast food was poor quality. As an example, I ordered an omelet and I requested it to be without oil. The cook either ignored, or did not understand my requested and used oil in the preparation. I would be ok with that, excerpt for the fact that they were using cheap soy oil to cook, and the omelet tasted like something that was smothered in oil. The food options in the buffet are limited and poor quality. Anyways, not a big deal, but I paid good money for the stay and I was expecting better.

No privacy in the toilet. You hear every single drop of someone using the toilet. It’s just a really thin door that doesn’t close.

location, staff extremely friendly and helpful

smelly room because of smokers

comfortable beds and good breakfast.

Nice Hotel with great rooms

Breakfast variety could be more, staff‘s English is bad

Room and service are great. Very friendly staff, Fiona is excellent, went above and beyond to assist with my needs.

food at amber lounge took very long to prepare, been told by staff half hour for 2 waffles and 20 mins for sandwiches. Have to leave the lounge without food because running out of time.

I reserved a room for my parents but when my parents arrived there, they said the breakfast is not included but I actually booked the room with breakfast and they told my parents the credit card I provided is invalid card and they cannot charge from it instead my parents have to pay. I have to call customer service to ask for the breakfast and credit card info but they ask me to provide a lot of information even including a copy of card with my signature on the paper… I have to pay the whole amount from WeChat to one of their customer representative but in the morning when my parents checkout from hotel they charged them again and told them they didn’t receive any money from me. I have to call back again because they didn’t comment on my payment….

Rooms were extremely clean, quiet and comfortable. Great location near to shops and attractions. Breakfast was excellent and the manager Eric was extremely helpful and accommodating. Staff spoke good English.

Nothing