Location and convenience

Rooms need better attention Bathroom fixtures not practice - rust; not kempt; one towels; dingy towels; staff needs training re: room service;

It has maintained it's standards since opening. Very clean room and very good service. Quiet haven after the airport arrival chaos and good to catch up on first night jetlag recovery.

All good

Good food, Friendly staff Cleanliness

Nothing

Staff were rude. Got given a menu when sat down, and no one came for 45 mins. Caught the attention of waitress and asked to order food, she didn’t acknowledge me, but just shouted to a colleague to serve. Waited another 10 minutes and approached the bar to ask if we can order at the bar. She looked at me angrily and said in a loud voice that she told me before someone would be over. Don’t really expect to be spoken or treated like that, so will be relaying my experience on TripAdviser. Otherwise quite a nice experience

Staff were rude. Got given a menu when sat down, and no one came for 45 mins. Caught the attention of waitress and asked to order food, she didn’t acknowledge me, but just shouted to a colleague to serve. Waited another 10 minutes and approached the bar to ask if we can order at the bar. She looked at me angrily and said in a loud voice that she told me before someone would be over. Don’t really expect to be spoken or treated like that, so will be relaying my experience on TripAdviser. Otherwise quite a nice experience

Everything

None

soap to wash my hands was missing. Already used shampoo and body lotion from a previous customer were at my disposal but n new and fresh body milk or hand soap.

The breakfast was poorly served, food was good but the staff behavior was somewhat different

The receptionist was well knowledgeable and treated me with respect, courtesy and overall friendly

This is said to be the first house in Liberia. I am not sure if this is good or bad. Sure, the hotel is good, the pool excessive, and the service was great. Breakfast was not as expected, especially not if you are vegetarian or even vegan.

I had to pay 4 USD for 1.5 litre of water. Not acceptable in countries where tab water is not drinkable and it is super hot. Also, transport from and to Monrovia is either incredibly expensive or very dusty. And it takes about 1-2 hours depending on traffic.