Rooms were clean

I had requested an interconnecting room/ rooms on the same floor upon booking several weeks before attending and after arriving, we were greeted with very judgemental impolite staff who initially stated there was only one room then once realising there was a second, put us on seperate floors nowhere near each other. They said they were booked out even though online it was not booked out. We had to wait an hour and a half for a single serving of fries and once again dealt with rude staff. There were also minor inconviniences such as waiting for the salad we ordered for forty minutes and then being told it was unavailable as well as only having robes in one room then asking staff for robes in the other, being treated in a judgemental manner. I booked this for my birthday and as I am younger I felt as though I was treated as less important.

location

nothing

Property was in a great location. Looked great

Bed was harder than concrete. For the money the amenities were below par. Some 3 ply toilet paper wouldn’t go astray. Room was small. Room service was non existent. $40 a head Breakfast was terrible.

Breakfast was great, however I would have appreciated if a cafe coffee was included

The pillow was too high

Okay

Unisex toilet near reception 2 males inside with door unlocked a real shock

We were there for Taylor Swift and the hotel was too.

Lack of 24 hour room service.

Everything it was pert

Nothing

The location was good, staff very professional and helpful and the breakfast each morning was full of variety, well presented and tasty. There were also nice touches to make you feel welcome, like gifts to acknowledge lunar new year.

The bed was really uncomfortable with a massive dip on one half of the mattress and lumpiness on the other half. Very hard to get comfortable. Also the air conditioning in my room was not consistent. Finally room service menu choices were very limited.

Beautiful appointment in room. Very comfortable bed. View of the freeway which was perfect for us as we watched our son compete in the Sydney Marathon and he ran right past our window. Very exciting! The location of the hotel is perfect for visiting all areas of the city. Darling Harbour just moments away and easy walk to George Street and everything in the central tourist areas.

Nothing all great. I couldn't fault our stay at the hotel. There is no valet parking option but the carpark is right across the street. We didn't dine at the hotel so can't comment on food but the restaurant/cafe looked lovely.

Great location Clean Convenient Comfortable

No bath

friendly staff, quick check in.

room a little cramped/.

Location, cleanliness, staff very friendly

Architecture decor and location food and live jazz in bar

good

one week already still not refund my deposit

Nothing, it was a horrible experience.

Everything. The staff were rude, I was over charged than they advised they’d refund it and I was than double charged again. We had a random man walk into our room with a key and when I contacted the front desk they hung up on me.

it’s location

no parking at the station across the road need to add a parking option for the city

Excellent accessible room

N/A