Wyndham Grand Tbilisi

Very comfortable room and extremely clean. Location is just perfect. A typical 5 star hotel experience.

You can actually hear some noise from the lobby if you are booking the inner rooms which is not acceptable for a 5 star hotel. There is no Dental kit in the bathroom and the amount of shampoo given is too little.

very clean,nice suite,I liked the location,good employees.

room service only starts at 18:00 until 1:00,if you want to order coffee at morning,you can’t! very strange

Very clean and spacious room. City view was wonderful. I had booked standard room but later upgraded to city view at additional cost. The decision to upgrade proved to be right as we got an excellent view of the city from the room. The from desk staff was very helpful to identify the right room.

Everything was fine

Top-quality hotel in the center of downtown Tbilisi, close to great restaurants, Old Town, Narikala Fortress, hipster craft beer bars, and other notable spots. The staff was excellent, breakfast was outstanding, and the room was very spacious comfortable (including one of the nicest hotel beds I've met before).

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The Whole experience was great!, the staff is super nice, the place is amazing to look at and the room was a real 5 stars journey , in all aspects from the bed and the size, to the personal welcome that appears on the TV in the room. breakfast was good as well, the staff is helpful and take the time to help everyone, cook custom omelets and serve to the table if needed!

nothing actually, worth every penny.

The view from our room was nice but most rooms don’t have a view. We originally booked a suite and it faced a wall and we had to downgrade the room size for a view.

It’s very gloomy and depressing, no natural light comes into the lobby and the rooms unless you’re on a high floor. It smells like sewage in several rooms. We had originally booked a suite but had to change rooms because of the awful sewage smell. As a result we had to downgrade to a smaller room because there were no other suites available. The smaller room at least had a view. It doesn’t make sense that the suites don’t have views. I requested a baby cot and it didn’t have a mattress. Instead they put a folded up duvet which is a suffocation hazard for babies. All the sheets are stained in every room we had and we had booked 4 rooms. Even though we changed rooms due to the smell in the first room, we still got wafts of sewage smell in our second room.

The staff were very nice and friendly. clean rooms. breakfast very good. the area is nice and quiet

nothing

the staff were super friendly and patient with us, the hotel was clean as a whistle.

the rooms that we stayed at share the same view of the chandelier and nothing else, it was kinda gloomy if you don’t go out, and i went to the spa but didn’t find anyone there and called before hand and no one replied.

The staff were friendly and accommodating

The patio view was horrible. We got the view of a chandelier, couldn't tell night from day.

The staff was very friendly, the rooms were in a high level standard, very clean hotel with luxurious finishes. Overall I do think the hotel is great although some things can be improved.

The hotel is located of bad looking abandoned buildings. In order to leave the area you had to go through some narrow alleys too. We took a "King panorama" type of room. There was no balcony or any possibility to open a window which made us rely on the AC only. Throughout the day the hotel and the lobby looked dark and we had to renew the cards which served as room keys as the door didn't open. The breakfast seemed to lack many things considering the hotel's level of standarts. In addition, we had to add VAT of 18% and service fees of 10% to the prices mentioned in the hotel's lobby, These addition were only mentioned to us after our order although we asked about them prior to it.

The staff was great! The room is very clean and the spa and pool very nice.

The gym is poorly equipped.

The staff at the restaurant is awesome. I would particularly like to mention Salome (Sali) who was always friendly and went out of her way to make us feel comfortable and welcome. Another person that my husband and I are very thankful to is the front manager Magda who really worked with us to find us a suitable room.

The rooms do not have radiators. We stayed at the hotel in the winter, and the rooms were colder than I prefer.

The room was good, comfortable beddings. Breakfast was ok. Not much variety for a 5 star hotel. The location was close to freedom square but it wasnt on the main street. there was a construction going on next to the hotel.but overall it was good

Just add dental/sanitary kits to the washroom

The room is well furnished. The bathroom was very nice and well equipped.

The hotel is understaffed. The breakfast is very basic. The sound isolation is not that good as you can hear people walking in the corridor and next rooms

The room is really nice. Breakfast is great.

the room are clean and comfortable the staff are very friendly and speak English

the location is not on the Main Street and the room view not that good

The reception staff were excellent, they recommended and booked restaurants for us every night. They also recommended a brilliant city tour guide as well as a wine tour guide. Comfortable room, decent breakfast and nice pool area.

Nothing.

the reception staff was very welcoming and helpful in every means

Nothing

the property is new and spacious . Breakfast is alright

the location - its quite isolated for a 5 star property

the place was very nice and clean, the receptionists was very very nice and helpful they were also very polite and they have planned the whole trip for us.

there was no much things to do in the hotel, no music around

The panorama from my room

Location bit inside

The location was very handy to go and visit all key sights. I was followed from freedom square nearby up to a coffee shop where I decided to stop feeling I was being followed… so I wouldn’t say the area in general is that safe for a lone female traveller…

- the lift (to call the lift is one of those digital buttons touchscreen type and it just never works… a nightmare) - the breakfast not five star (not very fresh - pancakes were hard as left in the dry heat too long, same for the scrambled eggs, cucumber could have been fresher and cheese too and more varied) - the room was inner court… seems that you get a price offer and you get the worst room basically… doesn’t seem right to me! And quite noisy but did the job) - the toiletries v cheap and not that nice and really not five star - the room wasn’t properly ready ie mini at wasn’t refilled, hoover not done and ever done the five days I was there for - the lack of five star training of the staff in terms of handling customers - sharing lift with maintenance and cleaners - which is fine but not five star - the ‘clean filter’ message that appeared on the air con and when maintenance came being shake. The dusty filter in my face telling me ‘see its clean’ 😂… to which I said no and offered to clean it under the shower for him…

The location was perfect, right next to the square. The facilities were clean and comfortable, the staff was friendly and helpful. Everything was beautiful and looked kinda luxurious. The breakfasts were good but the menu was the same every day, I guess it would be better to change the menu for each day, at least some of the dishes.

The pool was very small and had a depth of 1.05 meters only, so it looked like a kids pool. The internet was awful and the browser could not load even simple pages, I had to wait like 30 seconds for a simple page to load. Not saying about our trials to watch a movie using the hotel wifi, as it could not load even the lowest quality of the video.

The location

Nothing

The location of the hotel is amazing, right at the center of the city and it lets you walk everywhere. The hotel itself is nice, the rooms are just right (for the ladies I recommend you bring your own hairdryer because the one in the room is very basic but no biggie). The staff is great, very friendly and helpful. They helped us book for restaurants and were always smiling and very welcoming. Breakfast was ok, if I were you I would skip the hotel's breakfast and have it outside, but otherwise it's ok. All in all the experience was great and I highly recommended to stay here :)

The hotel was cozy and private. The location was also ideal. Most staff were very supportive and prompt.

The steep incline leading to the property may be difficult for older guests or those with disabilities unless arriving to hotel door by car. I also feel the breakfast could do with some changes in options or variety once in a while.

The hotel and staff were great!

We booked the panoramic suite, honestly, was expected more.

The breakfast staff were so lovely and helpful they deserved a raise

1-They didnt clean the room until i book that! And no one told me ... even so i booked two times and still no one showed up. 2-the pool was so cold 🥶 didnt bother to heat it. 3-sona and jacuzzi wasnt working.

The bed and the eggs

Wifi

Thank you for making our anniversary special ,

Staff was sweet but not much they can do when the whole hotel was falling apart.

I chose Wyndham as the location to stay at for my wedding. Initially everything was amazing from staff to the facilities but then it started to fall apart quite literally. From curtains not closing properly to curtains randomly falling quite literally. The railing keeping the curtain behind decided to pop out almost hitting my father in law and causing a massive scratch on my luggage. The maintenance guy could not fix it so I had to keep the lamp stand infront of the curtains to prevent light from travelling in. The AC filters weren't cleaned either. The dome like structure would be lit up throughout the night making us feel like we were sleeping in a disco light. The staff although very professional and accommodating, were clearly understaffed. At times I had to wait for 45 mins just to get a bottle of water and other times the staff failed to deliver tissue rolls or even milk as they had apparently ran out of milk. On my wedding day, there was a short fuse because of which the electricity went out. My wife had to get ready in the room without AC so basically sweating with makeup on. They tried apologizing after the debacle by leaving a bottle of wine, fruits and cake but by then the damage was done for me. I got offered no discount on the hotel nor on laundry. This is not how you apologize when you are in the hospitality business carrying a renowned name. Infact, things should not be falling apart in a 5 star hotel. Plus giving me the reason that the hotel has just opened up after renovations on my wedding day is just bad customer service. Not gona stay at any Wyndham properties going forward!

staff

spa