Location close to the lake and town. Superb views of lake and mountains from the 4th Floor where our room was with a balcony. Cosy feel to the accommodation. Parking good. Don’t be worried when your Satnav takes you up an apparently pedestrian road (it’s not) then right into a narrow winding street - it doesn’t last long and takes you straight to the hotel. Good breakfast. Would recommend.

all good

The breakfast was nice..lovely view from the 4th floor. Hood location

We were unable to go in the pool..despite fact it was still warm. This was unfortunate as it was one reason I booked the hotel.. We were told it was too cold to go.in the pool? ..It would have been nice to have been told the pool was unavailable on booking..

Excellent room with little balcony and lake view, decoration was cosy and bathroom very comfortable with modern shower. Excellent to have the option of free parking as well as private garage for overnight staying.

Automatic machine for coffee which made the quality quite low.

Breakfast was decent and properly made espresso and cappuccinos.Great friendly, helpful staff and an excellent location. Secure storage for our bicycles. We needed to stay a third night and they were able to accommodate us with no issues.

Nothing

Although we visited the Borromean Islands already after checking out, the hotel allowed us to park for free.

it was quite cold at night (end of September), but I myself did not ask for an extra blanket in time.

Fabulous position close to the lake promenades, public ferries and train station. Lovely clean room with little balcony. The 4th floor terrace view of the lake is spectacular. Great breakfast. Well stocked bar. Staff really helpful. Nice little pool area. Can't fault this fabulous little hotel.

Can't find any faults.

Wifi didn't work in the bedroom the room was too small for 3 separate people.

The attitude of the manager when we couldn't get the wifi to work.

location

The location was excellent central to everything in the town but peaceful.

Reception staff could have been friendlier, even allowing for language differences. Due to unavoidable delays at the airport we were unable to reach the hotel on the stated booking day. We did not expect a refund for the missed night but we would have appreciated a little recognition, such as not being charged for every extra cup of tea we asked for. The hotel literature in the room was out of date and gave a bad impression. At breakfast times the dining room was very crowded.

excellent breakfast!

small room, old design, the man who worked at night (the time we came) didn't speak english and it was difficult to communicate with him. thre is not enough parking places

Lovely hotel. Very clean, comfortable and friendly.

Nice big room and bathroom. Very nice coffee with breakfast from the bar

Annoying receptionist (probably the owner of the hotel). Unsympathetic person. Not helpful at all. Unfortunate that he works there while rest of the staff are wonderful.

Quite clean, air conditioning

Not very good breakfast, not a perfect value for money in general

Location is ideal, close to the lake & train station. Breakfast had a good selection, hotel is clean & comfortable.

Wifi could be improved.

Located in the heart of the beautiful town of Baveno, you can reach everything (restaurants, gelato, boat to the islands in the middle of the lake) by foot, nice staff, small swimming pool is waiting for you by the end of the day and the view from the 4th floor (see attached pictures) is amazing.

It’s clean and comfortable and in a good location. Nice breakfast buffet, you can sit around the pool and eat.

we did take the best room and it was nice

no flexibility from the staff in parking, taking the room earlier and other small issue.

Good "budget" hotel. Very close to all amenities. The town of Baveno is small, so it's quiet and far from the hustle and bustle of Stresa. Bus stop to Stresa only a few steps away. Ferry boat office nearby to buy tickets to the other cities on the lake and to the Borromean Islands. Substantial daily breakfast. Reasonable prices for drinks and snacks in the lobby. The train station is close by but I think it's "self serve". Therefore it's fine to get off at this stop, however if you have questions or wish to buy tickets from a human, you have to go to Stresa (which is only a 5 minute bus ride away). The views from balcony and/or the 4th floor are spectacular. WAKE UP EARLY TO WATCH THE SUNRISE. YOU WON'T BE DISAPPOINTED!! Or enjoy your wine & pizza on the 4th floor bench.

I'm from North America. We're not used to small and low beds. But we were tired enough when we came home from excursions to still fall asleep!