La ubicación es muy buena y el lugar es muy cómodo, el personal es muy amable, todo estuvo excelente

The terrace

The room was small, bed was not comfortable and pillows looked dirty. Very noisy. Not like the pictures. Absolutely not a 4 star hotel.

The staff was super nice and accommodating. They always made sure to take care of our needs and I felt super safe there.

Great location however it’s such a great location that it’s noisy from all the music, dancing and surrounding beach life.

Location

We encountered a considerable lack of cleanliness in our assigned hotel room, which was compounded by the presence of ants. Furthermore, the provision of a single towel for the entirety of our stay proved insufficient, forcing both of us to utilize a single damp towel for drying purposes. Disturbingly, no housekeeping services were rendered throughout the duration of our four-day stay. the staff proceeded to call the cleaning personnel, who was brought into the conversation via speakerphone. In an unprofessional and aggressive manner, she vehemently claimed to have left two towels, a situation that both offended and embarrassed me due to the public nature of the confrontation. I reluctantly conveyed my willingness to pay the requested amount of $200 pesos, as a gesture of goodwill, despite my conviction that it was unjust to be charged for an item that was absent from the room. Without hesitation, I settled the outstanding amount and promptly returned to the room to collect my belongings in preparation for checkout. However, to my dismay, upon my return, I was informed that an additional $200 pesos was required, without any explanation provided. The issue at hand extends beyond the monetary aspect, as it pertains to the gross mistreatment, injustice, and discourteous behavior exhibited towards both myself and my mother

Nice View, since it was on the beach

the front desk woman made it mandatory we keep the noise level down, music not allowed, yet the music coming from the beach and bar below was so thumping loud all night long & people were raging until 5am. We couldn’t sleep. The beds were hard af. Harassing us to check out an hr earlier than booking stated. Overall, we can’t wait to NEVER come back again.

perfect location - close to everybody and everything

the locks on the door to the penthouse are old

The room was spacious and chic

I recently stayed at Hotel Vista Oceana Sayulita with my family and unfortunately, we had a terrible experience. While the website did mention that the hotel is located in a busy tourist town and that 'weekends can be noisy', we did not anticipate the extent of the noise levels during our stay. The music from nearby nightlife establishments played until midnight on Monday and until 2am on Thursday, making it impossible for us to get any rest. To make matters worse, the Wi-Fi was not working for part of our stay, which made it difficult for us to stay connected with work and loved ones back home. We tried to address these issues with the hotel staff and requested a reduction in our cost or a transfer to a quieter hotel. However, we were met with unhelpful responses, and our request to speak with the manager was denied. In addition, we felt unsafe in our room due to the sliding glass doors that were unable to fully close, leaving a one-inch gap. Overall, I would not recommend staying at Hotel Vista Oceana Sayulita. Despite the website's warning about weekend noise levels, the extent of the noise was unbearable, and the Wi-Fi was unreliable. The lack of helpfulness from the staff and the safety concerns in our room made our stay unpleasant

The hotel is right on the beach which was great. bed was comfortable and the patio has nice hammocks

The owner/receptionist is a lair. The penthouses don’t have a balcony like the photos suggest. Room photos show/imply a large private balcony. I even messaged ahead to confirm what I interpreted from the photos but she never replied. When we got to the hotel (it’s a hostel really) she told us we had access to our own private balcony but only after 10pm. it’s not private. it’s the only outdoor communal area in the property. This meant we always had to keep our curtains drawn. even after 11 the other “penthouse” guests shared the patio with us so it was never private. If the ad has just been upfront about this we’d not have been as disappointed since it did seem to good to be true based on location and price (if it had a private balcony) However, being treated as a fool is frustrating. Each day she told us the same long story about the wifi only working from upstairs (feet away from downstairs reception) she fooled us for one or two days but then it was obvious they had stopped paying and it just became awkward to ask again and she didn’t care that we’d no way to checkin with family. They turned off the AC while we were away to save money, the free coffee was usually gone unless you were there early enough to get a cup. She told us Uber doesn’t work (it does used it both ways from PVR) and suggested we use her friends to take a taxi but the price was way higher than Uber or even the taxi from the square. Its a shame the location is great but it’s spoiled by being tight fisted. could be amazing if they weren’t penny pinching