Cleanliness and professional care

Everything.

N/A

Perfect hotel for family and great location for shopping

The property wasn’t over crowded and it was ideal for family travelling together

Everything was good

Nothing

Everything

Shame about the PTI situation was not very good getting all of us out at 2am

We had a very unpleasant stay at this hotel. We booked this 4* hotel and we expected some standards of this level. At the time of choosing this hotel we did not know about a large reconstruction of the hotel restaurant and others. After our check-in, we received some information, that there is a reconstruction on the rooftop every day from 11am to 5pm, but no mention about the restarant. Workers started every day morning and were working all day till 23pm. We heard only drilling, hammering and grinding of the restaurants floor instead of enyoing our stay at this nice hotel. We spent our breakfast in a quite dusty and noisy terrace. If we had known about such a big reconstruction before, we would never have chosen this hotel.

Great service and genuine concern for customers

There was nothing that one would not like about Nine Tree Hotel

Rooms were very clean and spacious Staff friendly and welcome drink offered on arrival Good buffet breakfast Location near MM Alam Road We booked two interconnecting rooms

Towels looked old and had to request bath towel as only one given Room service was very slow and pizza eaten caused food poisoning Got a message from booking.com to advise that Nine tree had said that we were a no show. Let booking.com know that we did actually stay which was odd.