Friendly reception - nice room

Hygiene could be much better. It was not clean at the poolside and also I felt quit dusty. But that all I could accept. What I found very disappointing was the state of 4 little kittens in the garden where the restaurant is. Those poor kittens where sick , dirty and hungry. It felt really heartless that the management did not make it a priority to take care of this kitten who needed help. I finally asked the waiter to provide some water and a bit food which finally they did with my help. However you could see that his kittens - living in thier garden - were completely ignored. They were shiverring from the cold while it was warm. A sign that they are sick.These kittens just needed a little care,clean water and food so that they can regain their strength. it would have been great if the management would provide this and make these kittens their house cats or whatever. came across as very heartless and cast a shadow over our stay. Never again for me. I hope that the management will not punish this kittens more after reading this message. I would really appreciate if the management will do something good with this feedback.

location

small disorganized room broken door lock broken safety box dirty swimming pool no elevatoors bad towels

I forgot my trousers and when I called the reception.a lady called Hanane did her best to find it.Thanks a lot to you Hanane

Staff was kind and helpful

Small room

The garden was awesome

Excelent stay, clean

Loved the gardens and pool. It felt like a real holiday. The manager Mohammed is charming and made me feel incredibly welcome as a lone traveler. It was easy walking distance to the beach (closed for renovation) and to one of my favorite seafood restaurants, Le Port. All in all, a great way to break the journey between Marrakech and Fez.

During my afternoon by the pool (between 3.30pm and 7.30pm), I wasn't greeted, or asked once, by the waiters if I needed anything. The beds and pillows were very hard.

Very safe in time of Covid 19. The breakfast was divine (including the service quality)

Nothing

Everything was perfect, right place to stay

Simplement tout parfait!