all

spa with shower therefore felt close to the roof

location is amazing. directly opposite the beach.

the room smelt bad, like drains. there was no sheer curtain only black out curtains, and as there are more units directly next door the choice was zero privacy or darkness. There was a spa bath in the room but no bath plug and when I asked I was told one would be provided, it wasn’t. There was a large stain on the carpet and the furniture was chipped and tatty.

Location, Pool, view

Poor tea/coffe selection, room wasn't as good as expected

The things I liked about the Beach Retreat was I received excellent customer service, everything was extremely close. The bed was very comfortable. The pool was wonderful, and it had a great size fridge.

The photos on Booking.com we’re nothing like the room we booked so we had to arrange for a change over . The owner was understanding and changed our room but if it was fully booked , we would have been very disappointed. The internet and phone reception isn’t the best and we are with Telstra. 🌟

location

Convenient location

Close to everything and a great view.

The location was the only positive thing

Firstly there was no guarantee of a car park, which I wasn't told when I booked. On arriving the paper they provided me informed me that it's pot luck who gets the carparks. Two of the three nights I didn't arrive back to the unit until after 9pm and there was no car spaces. As I'm not familiar with the area I had to park across the road for beach parking. I worried all night that something might happen to my car or I would get a fine. If I'd known there was the possibility of no car parking I probably wouldn't have booked the accommodation. Secondly the only window to the room was a sliding door. I need fresh air, I do not use air conditioning. However there was no screen door only a glass sliding door. As I had the sliding door open whenever I was in the room I felt exposed and a little unsafe not having a screen door as well. My last comment would be I received better service and room facilities in an $90 a night pub room than paying 3 times the amount for this accommodation. This was a birthday treat for myself and felt soo disappointed. I would never recommend this place to anyone.

The carpark was great, along with the pools and spa area etc. We were very happy with our stay.

There was no advertising that I saw of that stated we had no kitchen - which was fine but we weren't aware until arrival.

location car parking and security

While quite adequate, the furnishings are getting a little tired

Location was convenient

Room very basic and smelt like sewer. Facilities were accessible to the open and not very private from rooms or street. Rooms needed more attention and maintained.

The closeness to everything.

Had the same towels for five days. Toilet paper was not replaced had to get some myself.

the location was the only positive thing.

The room was filthy, we arrived and the room wasn’t complete. You will have to go through the cupboards and find sheets to make your own bed, there was no duvet, you do not get provided towels or tea towels but they expect you to clean the dishes or you get charged extra (you need to clean the place before you leave because they clearly don’t clean it for their next visitors), the spa was green. Not soundproof, can hear everything from outside. No parking is available. Walk in and it’s honestly like a prison. If you want a nice holiday, I would not recommend coming here.

great location

the wifi did not work at all and there was a half used milk in the fridge instead of a full unopened milk.

Location was fine and easy enough to get to. Bathroom had a spa bath that worked well.

‘Free wifi’ the wifi did not reach the room and when we were able to connect it did not work. Have to pay more for wifi that may or may not work. 4g reception was terrible meaning no internet for the stay. The curtains were very mouldy and when reception was told they did not seem to care. There was no airflow or ventilation in the bathroom which meant our towels never dried and there was no where outside to dry them. We constantly ran out of hot water during our stay even though there was only two of us and we only had 2 baths in 6 days. The room overall had an odd smell and the bed was very uncomfortable. I had hip pain from day 3 and was so bad that walking and sitting was uncomfortable. Bear in mind that I’m only 22. Overall we were unimpressed and will not return.

Views were spectacular spas were enjoyable

The furniture and fittings were well worn. Lounge suite was totally worn out. New managers have taken over addressing the problems.

The location was excellent. Right across from the beach we had the beautiful sunrise every morning. the surf club and shops were only a few minute walk.

it’s quite tired and needs a refresh. The kitchen cookware was scarce, and very old ie fry pan. A resident below our balcony smoked a lot which drifted up to us making it unpleasant to sit outside at times.