We thought that it was once a magnificent building in a fabulous location. The staff were wonderful and the breakfast was fantastic.

They obviously get most of there business from group tours. You can get people hooked on the glossy photos but when you arrive and take a closer look you realise the place needs a lot of attention. Also when we arrived we found the bathroom floor wet so after drying it with a white hand towel we ended up with a brown towel.

The location is great I loved the history of the place.

It is in need of a refurbishment the air conditioner is noisy and inefficient. The bed is hard and uncomfortable.

It was a very old property in such great authentic condition. Restaurant was fabulous.

The minibus they sent us to go to Phong Nha. Late and aircon did not work on 4 hour trip.

Had a great stay in this classy old world hotel. Close to the river and the heart of the city.

One of my favourite hotel's in the world. Very historic building. Large rooms.

No handrail on the front entry steps. Shocking for a hotel that caters for many older tourists.

Breakfast was a combination of Eastern and Western food with a wide selection.

Massive rooms and a great location. The hotel may slightly be past it's heyday but it had a classic charm to it regardless - you can definitely feel the history.

Breakfast wasn't great, would probably recommend skipping.

The staff was flawless also they speak good English .

closed to the citadel

Very old furniture, rooms are dump. Beware of the reception guy that at check in tries to offer you transfers/ cars for your following days. He is a scammer.

Very nice and helpful staff! we had a problem and needed to leave the city earlier than expected so they refund us the last night! That was kind Breakfast also very very good

Rooms are very humid. It's a bit smelly. And the rooms facing the street outside, very noisy at night too...

Perfect location, right where you want to be in Hue, walking distance to all the main attractions. Lovely staff, very helpful. Beautiful hotel.

rooms were a fantastic size, so much space! you get exactly what you see in the photos - a charming old style hotel.

the customer services could have been better/friendlier

Great location.

The Hotel was very dated but unfortunately not clean.

The hotel is located in the centre of the city at a very short distance from many restaurants as well as the Hue citadel that it is the major attractions of the city. It is an historic building and the room are quite stylish and very big although they could be slightly refurbished. The personnel is very nice and always ready to help in case of need. The cleaning is great and almost spotless.

We were there for three nights including from 30th December till 2nd January. In the morning of 1st and 2nd, there was not hot water in the room and on 1st the breakfast room was a chaos with too many people and basically no seat available (lot of food gone by 8,30 too), breakfast was no problem on 2nd instead. I assume the problem was caused from too many people staying at the hotel, however the management of the hotel should consider to have less people if they do not have a capacity, the hotel is 4 stars, the service is important.

The room size was great for a family of four... bed configuration worked well with my 2 teenagers. Breakfast was wonderful with so many local options and custom choices. Location was central and easy to get around Hue to different sites and local streets for restaurants and shopping. Also - we ran into some travel hiccups, and Ni at the concierge/tour desk saved the day for us. For starters she helped us book a local boat tour but when we needed help to book return tickets home, she connected us with a travel agency, helped provide some basic information to them and then personally escorted us to their office to finish booking the tickets. She then checked in on us after and made sure all worked out (as she saw how stressed we were when our flight home got cancelled). Not sure I could have enjoyed my time in Hue without Ni's help.

The room was huge and had a nice view. Great location.

it was interesting to stay in an old colonial hotel so close to the Citadal. double glaing on windows so traffic wasn't a problem. it was an easy walk along the river up to restaurants in tourist area. Staff very good room ladies excellent

The hotel is elegant and the room was large. Good location. Pool was lovely too.

Old charming hotel well preserved and romantic, if you're looking for the movie atmosphere of times past, this place has it all. The hotel is massive, you have there anything you need. Large generous rooms with river view and balcony, warm looking wooden floors, well maintained pool, old carpets covering the kilometers of hallways, each with a mini reception desk and standing ashtrays in front of the elevators. Magical interior garden with luxurious vegetation. Everything was clean, the staff very friendly and helpful.

Nothing really to say here, looks and feels just like in pictures.

Central location by river was great

.pool was ice cold.no service for drinks..breakfast was hard to find something to eat apart from a omelette. Suite room was massive but was dysfunctional the.bathroom was opposite end to bedroom in another room.tv was tiny and didn't function.ac decided to flood our suitcase in the middle of the night with water.