The staff were very friendly and multilingual. The room setup was great for a family. Well stocked kitchenette. Close to Ueno park. Communal laundry facilities.

A bit of a walk to Ueno station (10mins+). Pillows could be improved. It would be useful if each floor had a central rubbish bin.

I found the carpet in the rooms are not cleaned well , my son had got insect bite.

Very friendly and helpful services from all the front desk staff especially Ray who helps us with the storage of our baggage. All the staff speaks good English. They made us feel welcome throughout our 5 days stay, even gave us parting souvenirs on our last day. Thank you all! Also, we like the unlimited supply of the toiletries at the front desk!

Space and meets the needs of our trip

Further than I expected

The location was perfect. Right near the Ueno station making it easy to get around. The room was spacious and clean and the staff were very friendly and helpful.

Everything was great.

Feel of a hotel, but was an apartment.

No view. No where to put clothes - was a rail with a few coat hangers, but no shelves so we lived out of our suitcases which I hate doing. The main bed was two singles rather than a double.

Firm recommendation for larger families/groups. We stayed at the Mimaru Tokyo Ueno North hotel which is made up entirely of suites of various sizes. We had a suite for six (for five of us), three adults (my wife and I plus 21 year-old son) and two teenage kids, 15 & 17. The suite has four single beds, more like 3/4 doubles (based on U.K. bed sizes). Fine for one adult, plenty of room. The beds are quite firm, certainly firmer than I’m used to at home, but very comfortable. Lots of pillows and some of them are double sided with the rice grain type filling on one side. Others are soft like a feather pillow (not sure of the filling but they were just like they were filled with duck down). There’s also two bunk beds which are similar size but narrower. My oldest son, 6ft, had no issue sleeping in it. There’s a kitchen area and seating for six. It’s equipped with a hot plate, sink, fridge/freezer and kettle along with cutlery and plates for six. Sharp knives and chopping board, plus pots & pans under the sink. We didn’t cook in the room, but we bought in bread, butter, cereal and cheese for breakfast to fuel up before we started the day. There’s no toaster, but you can borrow these from reception for no charge (Mimaru hotels have a variety of what they call “rental” items but they’re all free to borrow). There’s a lounge area with TV (all Japanese channels) but we borrowed an Apple TV from reception so we could watch Netflix etc. It’s about an 8 minute walk to Ueno station and about 10-12 minutes from Ueno Centre (lots of restaurants and shops). Lawson and Family Mart within a few minutes for bits & pieces and there’s a larger supermarket in the station (although it seems more expensive than the konbinis for the stuff we’ve been buying for breakfast). The only thing I could say against it, was the lack of shelf space in the wardrobe for things like t-shirts & shorts etc that you’d normally lay flat rather than hang up.

A shelf unit or drawers in the wardrobe would have been useful for non-hanging clothes like underwear etc.

in-suite mini kitchen: sink for dishes, microwave, trash can, microwave/fridge. table to sit around/eat at, lots of room, location is really good, there are a bunch of restaurants close by and right outside is ueno station on the yamanote line.

for some reason in the middle of the night the air-conditioning turned off, it may be that we misunderstood how to use the thermostat. another thing is maybe it would be helpful to show or notify there are dark curtains behind the shoji screens that can cover the windows and make the room darker, as we didn't even think to open them but discovered they were there the second day

Cleanliness and location is near to train station

none

Great staff/service, central location, opportunity to rent items, good room size and quality with lots of natural lights

Not being able to change the temperature when doing laundry

Staffs were friendly and the place was clean.

The hotel was excellent. Good room size with great amenities. Situated in a more quiet part of Tokyo and is close to Ueno Station, Ueno park and zoo.

We love the layout of the room, we travel with our two boys and we chose a room with bunk beds, which make it greater for them. The room had a small kitchen, the bathroom was great and a dining area. Overall it was a great experience!

The beds were a little bit two hard, so for us staying 4 nights it was a little bit tough.

Super friendly staff, all really helpful. Handy coin laundry to do washing after travelling. Close to Ueno station, restaurants and convenience stores. Baggage storage was handy for our last day and the staff arranged for an airport transfer for us. Would definitely stay here again.

Nothing.

Location was very handy - 5 minutes walk to Ueno Station.Also only9 mins walk to Ueno Park. Staff were absolutely wonderful. I’d stayed on in Tokyo for an extra week alone and they checked on me every time I passed the Reception desk.I received a lovely handwritten note and a delicious gift of tiny panda themed cakes when I left from Sandra. I really enjoyed my conversations with her and the others on the main desk. Thanks again Mimaru Tokyo North team! I enjoyed having well appointed kitchen facilities to cook in after a long day out exploring. Room was clean, comfortable and quiet. A wonderful stay!

Nothing

The atmosphere and English speaking helps a lot, suitable for family

Station is 10 mins walk from Ueno station, traveller with large luggage may consider a nearer Mimaru location