It is a very good hotel in the area we usually use when we coming to the Almaty for short business trips, there is very relaible service, we know what to expect from it. The rooms are comfy, the breakfast is rich enough and tasty, internet connection is fast.

It is nothing to complain about, it was perfect stay as usual.

Great location and view of the mountains.

The cleanliness wasn't completely up to par. For example: we found used teabags under the bed when we entered the room for the first time. The staff at the bar wasn't very "warm". One of the employees constantly was wearing earpods, even when you ordered drinks. The price: the price was almost as much as the average hotel in my home country (the Netherlands). For Kazachstan the price was thus insanely high. The quality of the hotel did not match this price at all.

Location of the property was rather convenient, next door from the exhibition area.

The restaurant is awful. Cousin is bad as well. Service at the restaurant is “surprising” as all dishes which you have ordered are delivered at the same time. During the breakfast it is difficult to find a clean table due to a very limited staff of cleaners. If you come close to 10.00 a.m. the restaurant looks like a garbage area.

Staff, breakfast, suite, location

good location and conditions. breakfast not plentiful but enough.

aircondition didn't working

good location for KIOGE

price & rather older interior asked receptionist to make invoice to company name but they didn’t.

I loved the location. It's centrally located with a beautiful park next to the hotel. I loved my leisurely walks in the park. The breakfast is excellent. Easy check-in and out.

The things I didn't like are, there were no robes in my room and they told me they would bring them up and never did. Also, I couldn't sleep till 3am because of the room next to mine was getting cleaned by the hotel cleaner. I had to finally come out and ask her (almost crying) to stop the loud vacuum cleaner and all the other noises (dishes). She told me that she was mandated by the hotel management to clean the room at that hour. But she did stop tho. However, next day I had an early tour to Shymulak and my day was spent only half awake. Other than those incidents everything else was good.

localization

no hot water in the morning and terrible breakfast

Friendly staff, good equipment in rooms, nice breakfast with wide positions of meal (have lunchboxes when need meal before 6am). there are a wonderful park near the hotel, cafes and mall.

can’t say that best location, approximately 3km to the centre (their local Arbat street)