cleanliness and location

The bed was comfortable and the bathroom was clean

We ordered vegetarian food and it arrived with meat in it. We ordered several times until they got it right. The room was dirty. The walls really need fresh paint. It’s definitely not 4 stars.

Awesome staff, friendly and very helpful

The breakfast buffet was exceptional! The reception staff was very helpful in giving us directions around the city!

Rooms are big enough

Poor rooms maintainance

we experienced slow wifi & air conditioner problem at night

The room was comfortable. The staff was polite and helpful (Indonesians I've come across are generally very courteous and polite). Good location within the city. Very spacious lobby.

Room service and lobby cafe orders were on cash payment. The room door locking mechanism had issues and i was locked out twice with the card not working. The door didn't have the chain safety lock (seems it was broken and never replaced). There were serious issues with hot water in the shower. The minibar was empty. I had to call room service even for a can of Sprite (on cash payment). Lighting also needs improvement. The room and the bathroom were not well-lit as there weren't enough lights. (This seems like a problem in all hotels in Indonesia). Breakfast was the worst part of the stay. Only three items were non-local: Coffee, cereal and omelette (badly made). Everything else was local and more suited to lunch or dinner. English is not very common. Except for the reception staff, who could communicate fairly well, I faced language problem with the bell boy, room service, door lock fixer boy and with taxi drivers in general. But to be fair, they would all use their translation app and try and communicate as much as they can.