Very clean with great service

Service was fast, the room was very spacious and the bed was comfortable. I had speedy room service for breakfast each morning. Issues I had were resolved promptly and staff were pleasant.

The phone in the room was not working, everytime I needed something I had to go to the desk myself.

I liked the location. How clean the facility was and also the evening wine tasting.

I didn't like that check in was always a hassle for the 3 times I booked. My previous stay before the last booking hand an outstanding and by the time I came back I was informed of an unknown bill. Some front desk staff a rude and ill informed. Water wasn't working for two days they kept turning of and on due to repair. The changed the booking I had on booking.com to a suitable one from them. It was entirely a disaster. Certainly not booking them again as I've given too many tries the last experience happen to be the worse.

location was perfect

tropical bay had some shower issues, water did not warm up

very cozy and very clean, the smell is amazing also

the toilet doors don’t close unless it’s locked

awesome

Generally clean, good facilities but they are too rigid and unaccommdating of little variations in menu and deposit policy. Why should they insist on caution deposit in the first place?

See above.

Their Nigerian food menu was good but the food itself was horrible. Food tasted bad and stale. Was later informed by the manager that they don't make the food within the premises.