The property at the MITSUI alone was stunning. The architecture was beautiful and the gardens were perfectly kept. We received tea and hand towels upon arrival, daily gifts were delivered to our room (face mask, chocolates, and lip balm), and we even got to see its cherry blossom tree in full bloom during our stay. The public onsen was also the perfect space for a quiet day or night at the hotel. It’s the bottom floor so you feel like you are transported to another location. We left feeling rejuvenated from the long days of exploring and the loudness of other cities we visited.

Breakfast felt chaotic on some days. The earlier we went, the better. After 9am, it was always busy and it felt like the staff was overwhelmed and flustered. We understood since it was cherry blossom season but it was noticeable.

The property is beautiful, the rooms are modern with a Japanese flair. The breakfast is very good. The service is amazing. Both restaurants at the hotel are worth a try.

I came here to explore the design of Andre Fu with my family in a big group. The landscape was beautiful, it’s contemporary yet has mix of heritage look. We love the interior, the spaces of the lobby where the sliding glass open up to the garden with the view of Sakura. The valet parking and welcoming staffs are friendly.

I was surprised by the hotel's additional charge for my child's breakfast as it differs from my previous experiences. Clear communication on costs, especially for children, is important for guests. The unexpected extra charge for my child's breakfast was disappointing especially we pay for this rate. Furthermore, We can hear disturbing noise during midnight. They are Rubbish collector truck and drunken people along the street. We have 5 rooms not every room experienced it. Those who stay near the end of the hotel. Some room air conditioning is warm although it’s in spring so they have to open their windows and the noise got louder.

Hotel facilities were amazing with a beautiful garden in the middle. The room itself (Deluxe Suite) was also perfect. The interior decor created a very relaxing ambience. Everything they provided in the room was also top notch. Location is very convenient with all attractions easily accessible by taxi or metro. Kyoto is not big so it is easy to get around. Service was also perfect.

Only minor room for improvement was the small selection of food for breakfast. There’s enough variety for a 2-3 day stay but beyond that some may find the selection repetitive.

空间关系，灯光，细节处理非常细腻，非常舒适安静放松

If you want a comfortable luxury stay then this is the best hotel in Kyoto. Spacious rooms, great hospitality, amazing bathroom & beautiful interior. The staff were very helpful & made it easy getting taxis & arranging & calling kimono rental shops. But best of all was the spa & the private onset. As a man with tattoos I was paranoid but it was amazing I got to use the facilities & the private onset was like something out of a manga. Worth every penny

すべてが、最高すぎました！！ 高額を取るだけの価値がある！！！ なかなかこんな体験はできないと思うので、一度は利用してみてほしいです！！ 紹介していただいたら、夕食のおみせをご紹介いただいた所も最高でした！！！スタッフの親切さに感動と感謝です！！また絶対利用したいです！ 朝食が最高です！！！

全くありません！

it was very clean. room spacious. massage was amazing.

vastly overpriced for a what is just hotel room with a free onsen service at dinner not great. check out process took a very long time