Family trip. Breakfast in room. Excellent location and helpful staff.

Paid water was the only shortcoming. Staff struggle with English but helpful.

Rooms are big, Bathroom is big, spacious 2 rooms on 3rd floor room has good view,

Everything is very old , bathroom drains are choked, whenever you open a tap water will come with lot of gas, curtains are short in length, light comes directly to your face from next building, Same breakfast every day, not recommend for long stay No shopping mart near the hotel , it is at one end of city . AC is set at 26 degree , so if you open the curtain room is hot , you can not control the temperature

The hotel is really picturesque and probably the best breakfast I have ever had in a hotel in my entire lifetime. That is quite something when I have stayed in hundreds of hotels across the world

The staff was very helpful The location is convenient cleanliness is good comfortable bed

I was looking in balcony to feel relaxed but there were workers and inconveniences There are no hand tissues in the room Check in at 3 Where was your flight time you have to Waiting for 3

location good comfortable stay

Mini breakfast

Nothing

Very bad service. Smoke smell and not clean

The staff is young, incompetent, do not put effort to be helpful. Staff speaks only Russian...poor English and no Kazakh. The hotel feels old, with no care. There was a cigarette smell in the room... Old and careless use of furniture, old towels, shower door didn't close...this is not even a three-star hotel

Old hotel with no care...

Great!

Nothing