This is an amazing hotel ! People are here to satisfy your needs and make your trip awesome!

Food allergy was not noted. Communication was poor during the trip. Food was ok for our short stay. Would not stay beyond a few days.

Food allergy was not noted. Communication was poor during the trip. Food was ok for our short stay. Would not stay beyond a few days.

I love other Sofitel properties around the world. They generally have great knowledgeable staff and really go above and beyond for the customer. I can’t say that for this place . I was unable to get any reservations at the restaurants and we were there over a week! That’s ridiculous and they should have tried to at least accommodate a beach dinner . I also was out in a bit so luxurious room when they had better rooms available. My room didn’t even have a working ac it was super hot the first night and we complained we stayed j. The room for another 3 nights. It was really difficult to get a taxi and the hotel didn’t do much to help us. Overall I would t recommend this hotel.

I love other Sofitel properties around the world. They generally have great knowledgeable staff and really go above and beyond for the customer. I can’t say that for this place . I was unable to get any reservations at the restaurants and we were there over a week! That’s ridiculous and they should have tried to at least accommodate a beach dinner . I also was out in a bit so luxurious room when they had better rooms available. My room didn’t even have a working ac it was super hot the first night and we complained we stayed j. The room for another 3 nights. It was really difficult to get a taxi and the hotel didn’t do much to help us. Overall I would t recommend this hotel.

Lovely hotel however the buffet was a little below 5*, as were the staff clearing tables to empty plates that birds were eating off!

Nice private beach. Service in the bars and restaurants was variable. Sometimes excellent, more often slow, and occasionally overwhelmed by guest numbers. Although well maintained, the property had the feel of somewhere that needed a touch more tlc.

Nice pool, shared with kids, but no pool bar l This hotel needs renovation. Choice if restaurants limited other than buffet.

Great hotel, practical rooms, helpful staff

Great hotel, practical rooms, helpful staff

It was better than I expected, I like it and I would recommend it to everyone

We are from Mumbai and recently stayed for a week. (Early sep19). The proprty has most of the tick marks and I shortlisted after a lot of research. Its on flic en flak beach on the west coast. Clean beach and a good boathouse for all the key water sports. Nice rooms with views, wonderful garden area, pool area, and choice of 5 restaurants. The breakfast menu is quite varied and good. Would like to thank and mention Pravin at the breakfast restaurant for making us feel at home during the entire stay and Yash for helping organise the city tours . Great job both of you . Overall a great stay and would love to come back again !

We are from Mumbai and recently stayed for a week. (Early sep19). The proprty has most of the tick marks and I shortlisted after a lot of research. Its on flic en flak beach on the west coast. Clean beach and a good boathouse for all the key water sports. Nice rooms with views, wonderful garden area, pool area, and choice of 5 restaurants. The breakfast menu is quite varied and good. Would like to thank and mention Pravin at the breakfast restaurant for making us feel at home during the entire stay and Yash for helping organise the city tours . Great job both of you . Overall a great stay and would love to come back again !

the food menu could be improved and add more local dishes but they do go the extra length to serve to your taste if you request a meal

Overall very happy with our stay at this hotel and i would recommend it....reasons why i have not given it full 5* -Update electrics. Some sockets did not work. Advertise the great free boat house activities better. Provide a free shuttle bus into flic en flac or casevilla shopping mall. Buffet restaurant prices need to be lowered. Our total for taxi+dinner was less than the total at hotel restaurant. Advise: always negotiate taxi/tour prices Drop to 25-30% of asking price

Overall very happy with our stay at this hotel and i would recommend it....reasons why i have not given it full 5* -Update electrics. Some sockets did not work. Advertise the great free boat house activities better. Provide a free shuttle bus into flic en flac or casevilla shopping mall. Buffet restaurant prices need to be lowered. Our total for taxi+dinner was less than the total at hotel restaurant.Advise: always negotiate taxi/tour pricesDrop to 25-30% of asking price

Well the room is rather outdated the curtains had holes in them not just one a few when the sun shines on it the toilet cistern was continuously running anytime you flush it you have to lift the handle back up the room not cleaned properly sockets not working Breakfast was very poor bacon and sausages cooked the night before I saw it I went down for breakfast at 06:45 am the bacon was in a huge pile so was the sausages when I asked for it that’s when they try to heat it up for me on the grill plate Well I don’t want to carry on but everything was bad staff the lot oh they actually sent someone else’s laundry to my room 😂😂😂😂

Well the room is rather outdated the curtains had holes in them not just one a few when the sun shines on it the toilet cistern was continuously running anytime you flush it you have to lift the handle back up the room not cleaned properly sockets not working Breakfast was very poor bacon and sausages cooked the night before I saw it I went down for breakfast at 06:45 am the bacon was in a huge pile so was the sausages when I asked for it that’s when they try to heat it up for me on the grill plate Well I don’t want to carry on but everything was bad staff the lot oh they actually sent someone else’s laundry to my room

Beautiful setting. Staff not always particularly friendly. Didn’t always get tea & coffee in the room replenished. The beach is stunning. Wine is stupidly over priced.

Everything was perfect; staff very courteous, professional and helpful. Hotel needs a bit of renovation. Breakfast was amazing and we enjoyed the variety of food including typical local items. Will return!

Beautiful location, friendly smiley staff. Loved the free snorkelling, pedal boats etc.

Lovely, friendly staff, great selection of food, clean and tidy, plenty of fresh, clean towels and immaculate swimming pool. Amazing holiday with my daughter and I. Definitely recommend... 5*****

On return to this property, the property is very old and needs renovations. Rooms smell heavily of mould, rooms dated, disappointed for a 5* hotel. Staff and activities were great, definitely 5* standards

Outstanding resort and spa. Really good selection of places to eat, you must try the Teppanyaki. Staff are very friendly and helpful, special word for Anais on the front desk, she is brilliant. The So Spa is a haven of tranquility with plenty of treatment options to chose from.

Maintenance is 5 years overdue and i am not certain that it is quite a 4 star hotel. But good location, excellent food and great pool.

Lovely hotel with friendly staff that try to make your stay special

1. All associates were excellent and went their extra mile daily 2. The entire property needs an urgent upgrade in terms of rooms, outlets, and lobby

So this hotel is close to perfect but a few things can be improved. 1. Internet quality should be improved and especially on the beach. It was not consistent. 2. Had a late spa appt. The bathrobes were super small and I felt like I was being rushed out because everyone wanted to go home. At $100, for a massage..take the last appt with more cushion. 3. The food at the Chineae restaurant was just ok. Not much flavor. 4. The boutique upstairs behind the checkout desk is lovely, it needs a sign. I didnt know about it until I was departing. Otherwise the stay was great. I will be back again.

Stunning location and the most relaxing place imaginable. Staff are hit and miss some are good and some don’t engage with the customer.

It was excellent

The hotel is not a 5 stars as they say; nothing to see with the other Sofitel I have been. The premises is old and needs renovation. We only stayed there for 5 nights ( thank God was only that) but for the all 5 days, the pool was taken over by screeming kids and careless parents, no way you could find a quite spot by the pool. All the pool’s bed are accupate by kids toys and very often you see parents changing their kids nappies on loungers. On the beach, in many occasions I have seen member of staff reserving the best loungers and the same being unoccupied by clients for the all day. I wonder if they were expecting a tip in order to give to clients. On a sunny day, by 8:30 in the morning all the loungers were already occupied by towels, but you wouldn’t see any one using them for the rest of the day. The pool at the spa was out of service for the all duration of our stay. The only bar they have in the evening is taken over by uncontrolled kids, you could often see them taking their shoes off and screeming and throwing cushions to each other, jumping from chairs and table; a proper play ground. The staff were careless about all of that mess, but they were strict with some of the clients the dress code. The room was never cleaned properly, on our arrival the safe was not working and we had to call in order to be repaired. The bed was comfortable and the breakfast was just ok. Staff is after tips all the time.

We stayed (We are a family of 4 with 2 kids aged 5 and 6) for 12 nights at the Sofitel in December and everything was close to perfect. From the moment we checked in until we checked out, the staff and the service was exceptional - the team simply doesnt know what to do in order to make you feel comfortable. The room was spacious, clean and very comfortable, the food is excellent (we were half board), the spa treatments very good (although quite pricy), the ladies from the Kids club (Brigitte, Anastasia and Loveena) were super caring with the kids, the pool, the gym guys... Absolute perfect place for a family vacation with great value for money (extras at the pool, drinks, alcohol are not expensive at all compared to other resorts), strongly recommended!