The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.

Rooms were very modern and staff very helpful

eletric jag not working

Friendly staff who know me from previous stays.

Centrally located hotel with ample parking, friendly staff and good food.

Amazing

Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience

The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.