Beautiful hotel. The soap dispenser in the shower was not working or empty. No hand soap.

Breakfast was great and service was excellent. Beds were comfortable but the room was lacking. Few electrical outlets, lamps with burned out bulbs, shower curtain about to fall off the wall, shower soap pumps that didn’t want to give up much soap, and a TV that didn’t have channels or apps. The 8.8 rating seems inaccurate.

The 8.8 rating must have been from the 80’s because though it had a few upgrades, the photos used were misleading. One reason we booked that place was because it had a hot tub…well it wasn’t working and appeared to not have been working for quite some time, and that was one of the appealing photos in their profile…it didn’t even have water in it! Carpet in the room was old and stained. Dead cockroach was under the bathroom sink. Mattress was stiff and not comfortable. Tub immediately started to fill with water as you showered and took forever to drain. Hair dryer didn’t work. Other than that, we were able to sleep.

Curtains were ripped in multiple places. No toilet seat cover dingy dirty old carpets. Old soda bottles from previous guest under bed. Other than those minor things. I'd stay here again if I had to. I felt safe so that makes up for the dingyness.

They need to up date all it would take is some paint clean the carpets and the chairs in the breakfast area is awful.

The Person at the front desk was very dry nice and helpful but the sink in the bathroom leaked and had the floor soaked.

Staff was friendly and helpful. Breakfast was good. Location was central to everything we needed.

Will be staying here again. I come for work every other month, and this is where I’ll stay every time.

I really wanted to give 5 stars, but I couldn’t quite get there. The hotel exterior, front area, dining area, and our room, bathroom, and bedding were very clean, although we did get a blast of an “off” odor when we first walked in. It seemed to dissipate eventually. The bath tub faucet was difficult to figure out, as we tried to turn on the shower head. It fell off. I had to call for assistance. There wasn’t tissue in the tissue holder. Lotion, nor a hair dryer were available. The hot tub was out of order, which is one feature that prompted me to book our stay there. The breakfast and coffee were very clean. The food offered was typical and ok. Overall, the most important thing to us when we are traveling is cleanliness and it was very clean and the shortcomings were minimal. We would definitely stay there again.

Nice overnight stay while traveling

The tv didn’t work properly your staff couldn’t help, the shower didn’t work. We were across the hall from some barking dogs all night!

Great location for just about everything…restaurants & only 7 minutes from my event. The front desk was helpful & friendly.

The hotel and room both very clean, staff was friendly, breakfast was good. The shower had great water pressure and awesome shower head. The keurig was a plus. My only complaint is that the pillows were flimsy, but that's just my personal preference. If I ever go to Ft. Smith again, this is where I'll stay!

There were roaches in this hotel. Beds are very uncomfortable.

Lobby was nice. First room wasn't vacuumed, so they gave us another. No available luggage carts. It was late, 11:30. They gave us late checkout for the next day. Sheets and towels were clean. Sink and toilet clean. Bed was pretty comfortable. Nice pillows. Didn't see any bugs. Walls dirty. Chairs stained. Ceiling water stained. All dusty. We rinsed the air filters from the heater in the tub. Tub drained very slowly. Furniture was all banged up and wobbly. Had to be careful not to knock over the microwave cabinet. Next morning, breakfast was pretty good, scrambled eggs, sausage, biscuits and gravy, the usual bagels muffins and cereal and yogurt. It was well stocked and the attendant was efficient and friendly. Didn't use the pool. Hot tub was empty/broken. Back in room, shower valve was broken wouldn't direct water into the shower. But the tub didn't drain anyway. We washed in the sink. Our "late checkout" key card quit working at 10am (should have worked until noon), and housekeeping tried to come in by 10:30ish.

Shower pressure was great , showers curtain rod was faulty

Hot tub broke during entire stay. Pool was heated for first day only - rest of stay pool was cold. Breakfast first day was great. Second day came to breakfast at 8:20 breakfast was supposed to be until 9:00 absolutely no food available and none was refilled only was able to get a bowl of cereal and a piece of toast - they were even out of coffee. Start of stay was great and went downhill from there.

Nice travel with a pet at this locatt

Nice clean place

Great value. We are repeat guests

Check-in was fast & friendly. All the staff are friendly. Housekeeping does not make much noise at all. In room fridges are HUGE which helps. Breakfast is WONDERFUL and eggs are REAL not powdered! A little outdated BUT CLEAN which is the most important to me. Indoor pool, wow. I WILL be staying here again in the next few months!

always stay here when I'm in town. great hotel.

Nothing

Quick trip

Very nice visit & beautiful property

We really enjoyed our stay. The area was clean and safe. Kids enjoyed the pool. And the breakfast was top notch! Staff were all super friendly and helpful.

breakfast bar not available on thanksgiving. hostess very rude and abrupt. no decaf coffee available handicapped shower did not have handheld. device.

Courteous staff snd and clean

The pros: price, indoor pool (although hot tub was out of order), decent free breakfast, staff were really friendly and helpful, safe location, and great water pressure in the shower. The cons: the building/rooms are in need of repair, mold on the ceiling in our bathroom, wallpaper tacked up with push pins in main areas, our room had a funky odor that set off my husbands allergies, the carpet used as baseboards was falling off the wall in the room.

The staff was outstanding

Picked for hot tub and pool. Heater not working for either one. Desk said they couldnt find someone to fix them. A previous review had same issues and I figured it would be fixed . No. Carpets stained, had to get towels from desk for second night.. More maintenance needed. Fridge rocking badly! Truck had not come so no meat on breakfast buffet.

The Arc is a very nice hotel in Ft. Smith Arkansas.!The location is great close to shopping and dining. The hotel is nice and clean. The rooms are roomy and well taken care of.