The bar food served at the lounge bar was really really terrible.

As in many reviews before, always perfect! Wonderful comfortable room, beautiful design, great staff and service This is always one of the best in Shanghai

Spacious room and very comfortable bed. The bedsheets were incredibly soft! Didn’t like the wooden flooring. Too noisy and could upper level guests walking around.

The restaurant Phenix wasnt reserved despite the fact i got their confirmation mail, the long bar manager wasnt aware of the happy hour and had to wait for them to figure out what Their program is(not to mention it was on promotion screen all over the hotel), and though i was qualified for late checkout as a gold member and is clearly mentioned on my reservation status the front told Me to call the booking agency(hotels.com) and check for Them whether im really qualified. The hotel itself was in good condition, but Shanghai has countless “good hotels” so dont think i’ll be returning.

The room was not cleaned properly and the towels were very old and did not feel fresh.

Eine oase der ruhe in shanghai Alles pefekt . Lage gym pool service

1）Dirty - the glass was with dirts since I checked in the room. I put it on the table, same glass was served without washing or changing a new one. see pics attached. - moreover, there r dust loads at the corners n under the cupboards. I dropped my hair clip on floor, my hand was full of dust after picking it up. 2) no communication between reservation n reception - I was being confirmed by the reservation officer that I was supposed to hv a complimentary breakfast but the receptionist told me that I don’t hv any complimentary breakfast. - I found the email n show the receptionist, they said they need time to check. By the time that they replied, I already missed the first day’s free breakfast. - I sent email to reservation officer to c if I can hv the breakfast on the next day which is my last day of stay. By the time I received their replied email was at 10:40am, so I missed the breakfast again!!! - coz of their lack of communication, I couldn’t get my breakfast!!!! - very disappointed

The Puli hotel is the real gem of this city ! They offer the best service and absolutely one of those boutique hotels with good taste, good service good food and beyond your expectations! Especially thanks to the front manager Charlene for her kindness help ! We will definitely choose The Puli for next travel to this amazing city ! Christine

A beautiful hotel in the most active part of Jingan. If you are into shopping, this is the area to be in. The hotel is beautifully designed with wonderful outdoor amenity space and very stylish interior. The service however was a bit indifferent and worse than expected. Stay st the St Regis more regularly and that hotel although not as stylish as the Puli has much better staff and service.

The hotel is clean, comfort and elegant. Hotel staff is also very helpful, I like this hotel very much.

The hotel is clean, comfort and elegant.Hotel staff is also very helpful, I like this hotel very much.

This is a very stylish and relaxing oasis set in a beautiful park beside the temple. The staff really takes care of every little touch and the room was spacious and very comfortable. I would definitely stay here again.

The hotel is well located in the city centre with several shopping malls around. room facilities is new and clean. The only thing that disappointed us was when we went for breakfast at around 9:30am (end at 10:30am), Deep-Fried Dough Stick was already out of order......which was not a 5 star hotel standard. Other than this, everything is perfect. I will recommend this hotel to my friends.

The hotel is well located in the city centre with several shopping malls around. room facilities is new and clean.The only thing that disappointed us was when we went for breakfast at around 9:30am (end at 10:30am), Deep-Fried Dough Stick was already out of order......which was not a 5 star hotel standard. Other than this, everything is perfect. I will recommend this hotel to my friends.

The Puli is a quiet and refined oasis in the middle of the busy city and well located for shopping and access to the city.

You feel at home. Great food. Great bed. Fantastic bar. The spa is a dream.

i dont believe i have ever stayed at a place quite like The Puli, feels like a retreat when you are in the middle of shanghai. amazing staff, excellent service, love this place.

Beautiful design experience. Excellent staff, excellent design just starting to need a little maintenance.

The outlook of the hotel and service staff. The food can be improved however.

Outstanding service, great amenities to make your stay more enjoyable.

The Puli Hotel and Spa is a great place to treat yourself if you've been asked to do a last-minute business trip like I was. The spa service is the highlight. They had a variety of treatment options available and were great about recommending the right treatment for your needs. The spa rooms were clean and well-maintained. The overall design of the hotel is pleasing to the eye and not overwhelming. Will definitely come back for another self-care weekend.

Hardware is very nice, good spa facilities, nice pool, comfortable room, etc. But service is not up to 5 stars standard.

Amazing hotel at the Ching Ann district. Very clean, quiet, and comfortable hotel, at the very busy location. Love this hotel. My favorite in Shanghai.

Beautiful hotel, great location. Would stay there again,

I first stayed in this Hotel in 2011 and I have never stayed in any other when visiting Shanghai for business. Highly recommended to any one who wants to combine best services with outstanding design and decoration features. The pool, the long bar and the library are top class! The staff is very kind, attentive and professional. We faced a problem with our WiFi connection that couldn't be solved during the night. Next morning the problem was solved and the management upgraded us to an executive suite with a bottle of champagne to welcome us! What a treat! A slight problem is the difficulty to find a taxi, obviously not the fault of the Hotel! We shall definitely go back!

Good hotel, with good location and also very clean and with good minibar at room. Very near to mtr station and shopping malls around. Very east to find good food around too~~

Welcoming staff, a great location, well designed rooms the Puli Hotel has a good groove going on. Shanghai can be full on so it's nice to return to this oasis of comfort and style. Best gym and pool of any hotel I stayed in previously.

Such a beautiful hotel. Amazing views aswell. Highly recommend!

The best hotel ever - exceeded all expectations. Would highly recommend to all travellers.

Amazing

Pleasant stay, easily accessible.

We're former residents of Shanghai so we know the place very well. The location of the Pu Li is perfect - close to both Nanjing Lu and the French Concession with great restaurants and shopping on An Fu Lu, Fumin Lu and Fuxing Lu. Jing An temple is across from the hotel on Nanjing Lu and there is a metro station underneath. We could not fault the service and friendliness of staff and highly recommend the airport transfer (although it is super expensive) for a stress free and fast arrival in a Mercedes rather than the bone-rattling Shanghai cabs. We selected a Grand Room, with a view to the west and Jing An park. The room was quiet, not huge but a cleverly designed to make it feel open and spacious. Lots of thoughtful details like a Nespresso machine, technical kit (for your laptop etc), free wireless, fresh fruit, robes, slippers ... all the things you expect (and sometimes don't even get) when you stay at the top 5 star hotels. My husband is an extremely picky traveller and stays in some of the best hotels around the world for work and even he was impressed by the Pu Li. Unless you're in town for business only and need to be in Pudong I don't think there is a better hotel in the Puxi side. Will definitely be back for our next visit to Shanghai.