Very disappointing. Some of the amenities were closed . Like the terrace restaurant for renovation. the pool is not only for hotel guests but open for public who visit the restaurant.

Extremely dirty, noisy in the room day and night, broken fixture like clogged sinks, electrical plug points not working, very very disappointing

I was extremely disappointed with the cleanliness and of the room. I found that room was not cleaned before checkin and found multiple stain marks Kn floor shoes prints also found trash under bed. The checkin was terrible, hotel staff has no information and very less trained to handle customer requirements.

The terrible smell from the drainage and customer service is so poor

Beach view

I love the location and ambience. Liked room and it’s amenities. Food was good. Only 2 issues, (1) Electrical switches is little confusing. Ex: Bathroom light switches are located somewhere else. Recommend to mark (sign) to locate the exact one (2) Servers on the terrace restaurant are very slow. Taking too much time to deliver food. Also faced an issue while checking out (Kailas). He is not much knowledgeable. Took almost 30 minutes to figure out an issue with payment. Recommend to place someone who is more knowledgeable and more active one. But overall Novotel is best

Not good room allotted

On the first day, there was a dead fish swimming with me in the pool. No staff is around the pool to notice the dead fish and it took them time to react to mark the pool closed for maintenance. The handicap/ family toilet health faucet was cut and broken. I took my son and was unable to clean him. I then took him to the make toilet and the flush knob was broken. This was fixed temporarily by the cleaner and the next day i found it broken again. The in room dining were just not ready to serve my water in glass bottles as were available in the dining area. Took me a lot of arguments to get it done. The front desk have complementary golf at the EastPoint golf club. It took them 12 hours and repeated reminders to give me a letter to take with me to the golf club, which i was told was completely free. OH NO!!! It is not free and they dont know of any agreement. Upon calling the front desk they now tell me only Entry is free, WHILE THERE IS NO ENTRY FEE. The managers are just clueless. its a worst place to stay... though the building and view is good, the staff are clueless. There is no shower facility near the swimming pool... they have to walk on floor (slipping and falling health risk) to a rest room which was stinking the first day... then walk back on the wet floor. I have given them feedback to place a mat and hope they'll act on it before disaster srtikes someone.

Overall had a good stay , food, location, staff was good

Room provided initially is not good..later moved to nice room.. there is some mis communication between the staff for lunch and dinner which created some discomfort

It is very near to the beach and in prime location. But I didn't like the in room dining service. After the order is placed, the food came after 1.5hrs and it is too expensive. The phone in the room didn't work properly when I wanted to call the other rooms. And finally, the most important thing, WiFi did not work at all in my phone when I went to other floors or rooms where my other family members stayed.

Room service terrible. Just to get a coffee it takes 1/2 hour and on top of that instead of charging to my room, insisting on paying with cash then and there itself. Felt very cheap. For a star hotel, having a credit card on their file, this is ridiculous. Don’t promote this property.

Checkin process and overall staff’s customer service

Horrible room service don’t clean until call them and scream at them

The service was horrible. The front desk and reservation team were rude couldn’t of much help. Language barrier was a factor. They need to provide avenues for covid tests for international travelers.

Except for the location everything else from staff to food to overall experience is bad.

This property is five star charges with 3 star facilities. In my two nights stay i did notice they disconnected room service phone when ever they want.

Safe and friendly staff, food options and quality not good

Cleaness, service, location and environment

Location of the hotel is very good with direct view of bay of bengal.

Amazing beach view…

Amazing beach view…

I did like the location and view from the room. Amenities are good. But I wm Seriously disappointed with the service at this property. We planned this trip mainly for the staycation at the beach view hotel to get the 5 star service and booked the premium room. But the staff is very bad. We felt very disappointed by that. I have been to many other hotels and even the 3 star hotel would have the best customer service. Staff didn’t even treat us with respect and the room toileteries are not provided for the second night stay. Front desk didnt communicate properly with us about the stay and amenities that are there during my stay. Overall we felt disappointed for the price we paid. 500 dollars for 2 days is not at all worth for this location. I hope my review will help others decide on this property.

I did like the location and view from the room. Amenities are good. But I wmSeriously disappointed with the service at this property. We planned this trip mainly for the staycation at the beach view hotel to get the 5 star service and booked the premium room. But the staff is very bad. We felt very disappointed by that. I have been to many other hotels and even the 3 star hotel would have the best customer service. Staff didn’t even treat us with respect and the room toileteries are not provided for the second night stay. Front desk didnt communicate properly with us about the stay and amenities that are there during my stay. Overall we felt disappointed for the price we paid. 500 dollars for 2 days is not at all worth for this location. I hope my review will help others decide on this property.

Excellent

Excellent

Wonderful experience. Clean, well designed, spacious room with breath taking view of the sea. The lobby, pool side, reception all very good. Only the service should be better and prompter - room service as well as the restaurants. Seems to be under-staffed, causing the patience to betray st times. Overall experience was very very good and would like to visit again when the climate would be cooler than now.

Wonderful experience. Clean, well designed, spacious room with breath taking view of the sea. The lobby, pool side, reception all very good. Only the service should be better and prompter - room service as well as the restaurants. Seems to be under-staffed, causing the patience to betray st times. Overall experience was very very good and would like to visit again when the climate would be cooler than now.

All 6 cycles they send for service in a weekend when hotel is at full occupancy & maximum business is generated in the weekend only People entering swimming pool with vest/bermudas with no proper swisuit attire ...Also no mandatory temperature check or shower before entering the pool by many guests...Other wise all good

All 6 cycles they send for service in a weekend when hotel is at full occupancy & maximum business is generated in the weekend only People entering swimming pool with vest/bermudas with no proper swisuit attire ...Also no mandatory temperature check or shower before entering the pool by many guests...Other wise all good

There is no water in the wash basin. Complained several times. No one bothered to repair the wash basin. As a result, I had no water. Very bad attitude of staff who appears to not care about malfunctioning facilities. Very disappointing.

There is no water in the wash basin. Complained several times. No one bothered to repair the wash basin. As a result, I had no water. Very bad attitude of staff who appears to not care about malfunctioning facilities. Very disappointing.