Problem: Internet was inconsistent / missing most of the time.

The property is good. The reception communication and response is bad.

Needs pest control and appropriate supply of towels.

Location

Excellent location and amenities !!

We stayed here for 2 nights. On 1st night our AC broke. We called the maintenance and they fixed it and within 2 hours it broke again. We called maintenance and it broke again. When we asked the front desk to give us non AC rooms charges, we were told we should have requested room change. Then we were told we should have called maintenance. When we pointed out that we did call maintenance the manager took the log book to check and then call maintenance to verify our story. The Sr manager on call came in at 11 AM and then was busy on call with someone to see what they can do for us. We paid 30K for 2 rooms for 2 night. We asked for a discount considering we were with 2 children and were sleeping in non AC room in hot weather. But clearly the front staff did not care. They told us we should have asked for alternate accommodations and that it was not their job to give us alternate accommodations. We were being given 2K discount which was not acceptable considering we never got AC and that there was mold in the bathroom. The kids swimming area was unclean and green in color. The adult section was clean and treated properly after close. The wait staff was also good. I am mad at the management for treating guest so poorly and blaming them for not asking to give alternate accomodations or calling maintenance (which we clearly did).

Good stay with family

The staff was friendly but because there were few of them service wasn’t at its best. The resort was very crowded hence Restuarants were very clean & food quality was okay.