Hands down one of the best hotels to stay in in Nairobi, and definitely, in my opinion, the best airport hotel in Nairobi. From the Shuttle bus convenience, the driver, the welcome staff at the airport, the staff at the front desk, the room and the friendliness of everybody, this hotel makes you really feel welcome and appreciated. This is my Go-TO hotel, and pretty much the only one I can recommend around the airport.

The staff are very frendly and helpful.

Perfect place near the airport!

The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.

Check the pool is open before booking. I booked this property based on the images of the pool (rather than somewhere cheaper) but when I arrived I was told the pool was closed for refurbishment. Staff lovely and hotel is fine but even after I had informed Expedia of pool closure they are still advertising it with a big image of the pool.

The property was nice and clean and the staff was extremely helpful, friendly, nice, and respectful.

The hotel in most respects is good apart from one issue which ruined our stay. We checked in early costing 50% pre-agreed additional charge although was not permitted entry until 0900 (eventually 0800 by request). We ventured out quickly, returning to the hotel at about 1330. The A/C did not work. I reported it and an engineer checked it out in room and said it will now work. After several hours it was clear that it was not working correctly, another visit by the engineer who said it was working OK. We suffered a sleepless night with the A/C not dropping below 23C. The next day (19 November 23) I insisted that it was still not working and eventually late afternoon we were visited by another technician who confirmed that the A/C was faulty, hence not adjusting to the set temperature but that now it was fixed. On checking out I requested a discount for the sleepless previous night. I was offered 10%, eventually grudgingly increased to about US$20 and a sincere apology for the malfunctioning A/C on our first night which was sleepless through the heat in the room (23c) and when the failure was persistently reported and a fault denied until the engineer owned up the next day. Shame on you Hilton !

Very clean, conveniently located close to JKIA. Staff is very friendly,skillful, helpful and kind. Their breakfast spread is amazing. They have a gym and also swimming pool. Highly recommended.