very nice people, nice room ! we even got an upgrade of our room. very friendly! clean rooms

The food service was fantastic

When we checked in the manager in charge gave us an upgrade to the best room with terrace and we got even invited to join a buffet dinner. We stayed 4 days and beside enjoying swimming in the lake we were exploring the area with our private car (Golan heights, Banias, Mt Hermon).

They offered us free breakfast and were overall very nice!

Breakfast was good; could have better variety; the dinner buffet was OK, but not great.

The 4 formaggii pizza in the Piatto Nero restaurant was inedible...

Malak Srour is great!

So much variety to choose from. It all tasted absolutely delicious.

There wasn’t anything that I didn’t like.

This hotel brought my trip to Israel on a whole different level! The staff was super nice and friendly and very helpful. The breakfast was delicious and the room was cleaned and smelled fresh every day. The hotel is stunning and in a great location! We'll definitely be back!

I like everything

The hotel has a quiet family atmosphere, and the staff and management are always eager to help.

The building is old, drab and poorly maintained. Prima's owners would do well to invest in a fresh coat of paint everywhere, elevator replacement, new carpets and curtains.

Staff including manager worked hard to smooth over not having the correct room at check in. They worked to please. Wait staff at meals were cordial and easy to talk to despite language limitations.

Too far up the hill to walk to restaurants.

The receptionist was very pleasant and gave us clear instructions about everything. The room was very nicely and modernly furnished with a beautiful view. Parking was also fine. I also rate the location of the hotel positively.

The hotel was modern, bright and very clean. And compared to the hotel next door, which we originally booked but had to leave because of bad quality, was incredible value. Samira on the front desk was really helpful and friendly… dealing with her made up for the bad customer service next door and left a good impression for Tiberias with us.

Big dinining room.

Far from the seaside. A bottle of water is not supplied.

From the time of booking through our departure, the staff were attentive and flexible. I was responsible for a group staying two nights at the hotel. Long prior to our arrival, someone from staff contacted me about Friday night dinner at a price I could not pass up...and what a fantastic, generous dinner it was. Several kinds of meats, grains, vegetables, salads, desserts. It was a lovely evening having dinner together in a quiet and inviting environment. I am also grateful that because the hotel was not full, the rooms we got were the refurbished ones rather than the class ones originally booked.

I would have liked to be able to be outside on the terrace with working lights. There was only a single barely noticeable light against the wall making it impossible to be outside on it and seeing anyone. Also, not everyone in the group had the same wonderful experience I had. One elevator went out on the day of our departure, which was inconvenient for many (including myself), but these things happen. I also learned that there were no hair dryers in every room. I think that is a minimum. My room had it, but other rooms did not.

impossibile to find a positive element

small room and even smaller bathroom. elevator was not accessible without first climbing stairs with the luggage. breakfast was really poor.

Food

No pool , No elevator

Nothing.

Very pricey for the level and location. One of the elevators was not working. Some of the staff is clearly frustrated and barely polite. When asked a question to someone about my room and the cost, the answer was “it’s Booking, it’s not me”, since the reservation was made through Booking.com. How about a “Maybe you could check what are the policies of Booking? We have no control over the payments done through them” That’s would have been an answer! But forget about that. All of this is understandable and even irrelevant. I could still have given the hotel a 3 or 4 stars. But there had to be more… I come back from being all day out and the AC of the room is set at 27 degrees Celsius, without the possibility to change it. I go the reception to ask for help and they tell me that the whole hotel is set to the same temperature. That’s right. If they decide that outside is too cold, they set the temperature to whatever THEY decide is ok. No way to change it in each of the rooms. They tell me there’s nothing they can do about it. “Open a window” they say. Ok. I come back to the room to open the window but it has screws. So I go back again to the reception and they seem to be very worried that there will be mosquitoes. “Bad for your health” they say. When I go for the third time to tell them to open the window (I couldn’t care less about mosquitoes at this point), they tell me they just sent someone to do it. When I come back to my room, there’s a man just walking down the corridor. He tells me he just opened my window. I stand there first kinda shocked because he actually entered to my room while I was not there, and second, shocked again when he also dares to get offended when I mention it. “I have to go home and maybe you went out to the city”. I guess in the reception nobody clarified to him that I had just come back and was just going back and forth from my room to the reception?

The place was great for a one night stay. Quite spacious room with some nice amenities. They allowed us to check-in early, too. The breakfast in the morning was good, with a buffet that had a generous offer of food. Location is good if you have a car rental or something - 20 minutes from Kfar Nahum (Capernaum) or the Mt. of Beatitudes via car.

The hallways on the upper levels are a bit untidy, but it seemed like they were doing some remodeling. Also, the bathrooms are a bit more outdated than they appear in the photos and the shower floor wasn't as clean as expected.