At check in was told they didn’t have a room. Even though I booked on line and had been charged for the room. Finally found a room. Got to the room long 8 hour drive need to use the bathroom no toilet paper. The next morning got in the shower no shampoo, yes I use what the hotel provides for short trips. No one took out our trash so both cans full no clean towels provided had to ask when I asked for more shampoo. I expected more from Hampton.

ROOMS WERE WELL PUT TOGETHER AND VERY CLEAN. I WILL CHOOSE TO STAY HERE AGAIN THE NEXT TIME I AM IN TOWN.

Just for info: they will cancel your booking if you come in late if you booked with a card you are not planning on paying with. I don't always know which card will have money on it so I use what I need to at the time. I got in late and they had called, which is great if you are able to take the call. Luckily there was still a room left so I only had to pay a little more. But just as a BTW, if you're coming in late, call or go ahead and give the card you're going to use. :) The person working the front desk was so patient and friendly that I couldn't get too mad. It worked out but she made the difference. She explained their policy in a friendly way and even though I was tired and annoyed, she helped me by being understanding. The hotel was clean, room was great, bed was great, shower was great, and it was quiet on a Friday night which was extra great! Oh, and the TV options were great!

Always stay there when in Gadsden, very nice motel and always great service.

Very safe and clean. Breakfast was good as well.

I enjoyed the breakfast and the stay was very nice however the beds weren’t as comfortable needs to do better with there beds maybe a more pillow top.

Like that is was updated and had a walk in shower. Very comfortable and clean.

Clean modern and convenient to dwtn Gadsden.

It was so great friendly staff and lovely hotel.

Close to river to watch fireworks. Shopping across highway. A few restaurants within walking distance. Good breakfast.

The entire stay was great along with the staff they were nice and friendly! Checking in was a SUPER GREAT EXPERIENCE FOR ME! The complimentary chocolate chip cookies were super delicious they were baked by the staff and breakfast was good! Will most definitely stay here again!

The check-in staff were very friendly and eager to be helpful. The lady filling the breakfast items was not friendly.

Nice hotel at a great price.

Room was nice but very overpriced. The breakfast which was priced in was poor. Several typical choices not available (no waffles, no eggs). I went to McDonald’s instead.

The desk clerk was very helpful accommodating my handicapped husband. A bit confusing finding entrance to hotel. Comfortable bed and very nice clean room.

This property is fairly new (rating for the appearance was due to unfinished landscaping). The hotel and rooms are very clean, and the staff was friendly. Property is very close to shopping and restaurants. A nice Riverwalk is accessible near the property.

Relatively new Hampton Inn. Access from public roadway was not inviting, but once in the real parking area, confusion faded. Maybe a sign or three to direct a new guest through the gyrations? Staff was always friendly and engaging from desk to cleaning service through breakfast. Excellent bed. Bathroom was nice except for getting in and out. 45 degree door on the corner limits ability to easily access all the fixtures. Can't imagine some folks can shower without falling over the toilet getting into the shower. This is an design issue, and does not detract from excellent staff.

The staff at this property is TOP TIER! We will definitely be staying here again

Front desk people are amazing and friendly. Room was comfortable and cozy.

The room was clean & well stocked with towels, etc. But the beds were like sleeping on a concrete slab! I slept most of the night sitting up against the headboard. My back hurt so bad after an hour. I had to drive 3 hours home in absolute misery! I’ll be making a trip to the chiropractor first thing in the morning! The staff was excellent & have a good breakfast.

Nice hotel and friendly staff. Even though the hotel was being remodeled, stay was not affected. Great food selection for breakfast.

Hotel is in middle of a remodel. Was fairly clean, but did not have expected breakfast, only very limited selection they brought to the room in a small sack, for 3 people. Fitness and workout rooms were closed due to remodel. None of that was listed on the site when we booked. Check in clerk was very nice and attentive. Room was nice and in very nice condition.

Very pleased with our stay, no problems. Thanks!

The communication concerning the renovation was very good. We were informed of the renovation before booking the room. The rooms were nice and customer service excellent

Drive up to the hotel and there was fencing all around, the sign said to enter Thru the pool area.. went in, the girl who was nice said, excuse the mess we’re remodeling, but floors 2-3 are open, we thought about changing hotels but there were no others in the area. She did show us a room and since all we needed was a place to sleep for the night we decided to stay. Got in the room which was clean and newly renovated. The bathroom was extremely small but clean, all the usual hotel condiments were there. The bed was comfortable. But all we needed was to sleep as we had been driving already for 12 hours that day and needed to rest for the next 6 hour drive home. There was also no Wi-Fi. The place had plenty of people there Our one main concern was several of the smoke alarms were not operating, no lights on them, but I guess they had enough just in case.

The construction wasn’t fun to look at but looking forward to seeing the end product.

Upon arrival staff was friendly; however, we were informed construction was going on and that it’d end at 7pm so we had no prob with that. After coming to the room (around 6pm) we didn’t hear any noise so it seemed to us that construction may have been just an outside project. On Saturday morning we were awakened by construction outside of our room and by loud construction from the room directly above us. We did not know that construction would be going on at 8am on a Saturday, we didn’t realize that our room was directly beside the elevator that was also being serviced and the staff just told us that Expedia was supposed to have informed us of the construction. Whether it’s the fault of Expedia or Hampton Inn, I don’t know but usually travelers need sleep if driving. We had a long night overnight so now this unexpected lack of sleep before getting back on the road is stressing me out. Smh I’ve NEVER had a bad experience with a Hampton Inn and I’ve been traveling for over a decade. Expedia, Hampton Inn, a resolution or customer service to resolve our distress would be the right thing to do.

The bedding The room was comfortable

Didnt get my damages fee back for neither day I stay still waiting for it to come to my card

They quit serving breakfast too early

Had no microwave or refrigerator in room for the price i paid not satisfied. Couldn't have any cold drinks or warm up food. Other than that ok.

Central to town, clean rooms, comfortable beds, good fresh breakfast, best value in Gadsden. Only complaint would be the the wifi required an account and additional payment. I would recommend.