The hotel was under renovation but was very well kept and clean. We were disappointed to hear that the pool heater was out but happy with the size of the room for our family and the customer service.

Room was hot. Desk person came up but said there was really nothing she could do about it. Pool was cold and infested with spiders so couldn’t be used. Sunday morning breakfast person had breakfast closed down before stated ending time.

We were disappointed that we reserved this hotel because it was advertised online that they have a heated indoor pool, yet when we arrived we were told that the pool room was very cold and the water was like ice. We told the clerk that online it said it was heated and she replied that they have been trying to get Choice hotels and third party booking companies to remove the phrasing “heated pool” but have had no luck. We stayed because it was past the refund window, but ended up having to take our kids to a local urban air so they would have something fun to do (since we had hyped them up with swimming). We live in the same town as this hotel but just wanted something fun for the kids to do that felt like a mini-vacation. Pretty bummed with the overall experience.

The bathtub is dirty and very noise.

Not having another hotel to go to an everything do to this one being booked, an what we had planned financially we weren't able to just cancel an go to another one. We travled out of state to here so being tired influenced us to try it anyhow. We were there visiting family and than also to visit my grandparents at the cemetery. We didnt buy xmas this year because we saved for this trip the pool an the nearby movie theatre. Urban Air was plans for our children to make up for xmasThe whole reason we reserved the hotel is so our kids could swim indoor while there for the weekend. But upon our arrival was informed it was cold an no heater. Boys seemed likebthey couldbhandle the cold. Even tried to still swim. But after jumping in they immediately got out. They thought it would be cold but not that cold. They were bored. An that was sad. The lamp shades in the room were busted. The blanket at the top was ripped open so we spun it around. There were holes all in the bottom of the curtain. The alarm deal flashed. The water when you turn on flows brown at first. Breakfast gets crowded an there wasnt enough food put out for all pr it wasnt kept eye on very well when low. Ive never cancled hotels so didnt even know how to. But if i could have i would have. Spent as much money an should have just went to the Best Western in Loanoke or somewhere. In the end i did manage to get some sleep. But over all my family didnt have a pleasant stay. Maybe ill try the hotel again after repairs are

Most of the staff was pleasant and knowledgeable.. construction going on and the pool was out of order. Overall stay was nice

Clean, friendly, comfy. The pool wasn’t working and were not told about it when checking in. Ended up leaving since that was one reason for staying

Light on fire alarm strobed every 5 seconds sending out stream of light …couldn’t sleep! Sofa & chair need to be trashed cushions flat & appeared dirty. Carpet had large burn. Window treatments had holes. Carpet in Hallway in need of repair. Ladies at front desk not at all friendly! Young man who checked Us in very friendly & polite. Bed comfortable. Won’t be staying there on future trips

No issues

Room faced on I-40. The road noise was loud all night. Hard to sleep. There were many rooms available across the hall away from the highway. I have no idea why I was given a terrible room?

Staff was very friendly. Was upset because when booking i asked if the indoor pool was open. And yes it was, but it was freezing. Not able to turn the heat on because causes condensation on windows and has caused the ceiling to collapse three times. They plan on making it an outdoor pool only. Breakfast was good. Room clean and comfortable.

For the price point, it was actually nicer than I was expecting.

Sick children in the employee only food prep area; bug bites after sleeping in the bed—itchy weekend. Left before reservation early to find a hotel without cleanliness issues.

Aged hotel

The people who worked there was super nice and helpful. Great rooms for the price. And super clean

This has to be the worst hotel experience that I have ever had, and I have traveled extensively over the years for both business and pleasure. There was almost nothing positive to report. 1. It took several times to find key cards that would actually open the door. 2. When we got in the room, it must have been 85 degrees when the thermostat showed 68. The only way to control the temperature was to turn it off. 3. My wife started to take a shower and water sprayed all over the bathroom. The shower head was loose where it connected to the incoming water. I was able to tighten it up a little to help the situation. 4. This stay was during the World Series and I planned to watch the game which was on FOX broadcast network. That channel was not even available on their television. 5. The next morning I went down for coffee. There were two pots in the breakfast area. One of them was empty and the other was cold. The attendant was sitting in the adjoining room playing with her phone instead of keeping everything in order.

Room clean, linens fine. Furniture old , very outdated and it shows! Very poor lighting in room and food area!

The room was clean but could have used some minor maintenance (cracked lamp shade on the desk, a few small holes in the blackout curtains). We were on the interstate side of the hotel, and the road noise was very noticeable at night. But that's not unexpected in this location. Overall, it was a good value for the price.

Decent hotel with convenient location. Disappointed it's a smoke free hotel, but the hallway reeked of marijuana several times. Hotel was quiet and ev chargers worked well.

Good services

The toilet didn't flushed. When we informed the front desk about it, all they did was leave a plumger in my room for me to plunge the toilet. In addition, their breakfast is the same everyday, dried scrambled eggs, sausage links, a few slices of dried bread and waffles. Yuk!

The staff

We were a bit disappointed with this hotel for the price ($130 per night). The room smelled musty and the bathroom tub had obvious rust. Made it feel unclean even if it was. The breakfast was just okay---there was no fresh fruit, orange juice was very watery, no hot water, on Sunday they ran out of paper plates....I think they were short staffed, but still who runs out of paper plates? Does not seem well managed. It was comfortable and okay but probably could have stayed at a motel 6 for half the price with same vibe.

Looked like blood stains on the spread. A/C didn't blow properly. Loud noises coming in from the window

We came just for a quick get a way. It was the 3rd anniversary of my brother committing suicide. Everything was great but the pool was COLD. But overall it was a great stay.

Easy access on our route. Close to I-40. Felt safe. Staff helpful and friendly

Property around several shopping areas and restaurants. Only think I don’t like furniture in room needs to be updated there was a whole In couch and a few stains on furniture

The staff was very prompt and nice. After a day of driving we checked in after midnight. Was easy to get to our room and it was clean. The shower barely drained though and stood in standing water. We had a fire sprinkler alarm in our room that flashed all night long and the road next to the window was loud most of the night. The parking lot behind the hotel had cars with smashed windows and abandoned vehicles. But the front parking lot was fine. I would say the stay was average.

Bed is uncomfortable but it’s a nice stay. It’s close to shopping and restaurants

easy access from the interstate , GREAT STAFF , good breakfast, super clean , easy access to food , shopping , GREAT PLACE to stay. only complaint is where is the BACON [seems to be a national shortage ] LOL ,overall GREAT PLACE !!!!

air conditioner had mold all through it, room smelled very badly of mildew, small fridge did not work and kept putting water on the floor. The bathroom had mold growing on the walls, the surfaces in the bathroom were all cracked (tub and sink). There was a large crack between the window and air conditioning unit which was letting in the heat from the outside (it was over 100 degrees), beds are outdated and very uncomfortable. The room keys did not work half of the time and had to be reset by the front desk 4 times, even then only one of them worked 1/2 of the time. Over all it was not worth the money, could have stayed somewhere much cleaner.

Stains on the carpet and furniture. No carts to put luggage on to take up to room. Breakfast items were ok, but they were out of plates, so made it difficult for eating waffles. Could definitely use some updates