Everything was amazing!

I have no complaints

Localisation, luxe

Chambre vieillotte, besoin refresh

The location, easily accessible to the ttc (union station). Walkable to many areas in the city and access to the path. There was a room upgrade and clean sheets and towels. The room was large and spacious.

The original booking states wifi available for paid fee min $15/night, however if one signs up to the all access they get complimentary wifi. The concept of paid wifi for a $300/night room is unconscionable. The soundproofing needs to be worked on especially for rooms on lower floors in downtown toronto. Soaps were replaced daily but the shower gel in my room was empty upon arrival. I didn’t have need for it, so I chose to observe if without comment it would be fixed, but it never was through out my stay. Microwave and min fridge would only be brought in on request. The general experience wasn’t bad but not different from any other hotel. Although it checks off the usual obvious boxes for “luxury” the details were missing and that’s what matters the most.

Everything

Was expensive

Staff very friendly.

Clean. Easy access to Union Station for metro transportation around city

Stunning historic building Amazing restaurants and bars. Loved The Library. Room was perfect The team that work there are amazing Loved the pool and stream room

very comfortable bed. Polite and friendly staff. Connection with PATH, made walking to Massey Hall comfortable. Breakfast at Reign Restaurant was delicious.

No complaints.

Staff good. Room functional. Simple phone charge pad good.

Access to the buffet breakfast being denied. Being asked to wait 20 minutes. Had previously tried to book a breakfast table and was told over the phone, "you don't need to book, just walk straight in". Luckily, one of the very helpful ladies at "Reign" restaurant reception managed to find me a space. Not having enough breakfast space at busy times is NOT ACCEPTABLE.

Conveniently located to our needs for entertainment

Nothing everything was excellent

The Fairmont Royal York Hotel is a fabulous place to stay whilst in Toronto. The location, accommodation and facilities are spot on.

Have been a guest at this hotel during vacations in Toronto several times during the past ten years and have seen changes which, on the whole, have been mainly positive. The one change which I found disappointing this time was the volume off noise within the lobby area which is now a dining area. The noise level, which would be more appropriate in a nightclub, spoils the atmosphere of the hotel during the evening hours. Therefore didn’t make a booking for dinner there during our stay as my husband and I wouldn’t have enjoyed dining with such an uncomfortable noise level. We dined in The Library Bar instead which was a little quieter.

Everything was great

My bathroom ceiling was peeling and noticeable

Everything!! The decor & ambiance was the best!! Events at Scotiabank arena can be accessed underground within minutes was so ideal!!

Nothing!

Atmosphere, lobby nicely decorated.

Line up for valet was over half an hour, line up to check in was over half an hour, we nearly missed our reservations due to this. No complimentary anything, not even water!! Charged me to switch from king size bed to two doubles but didn't tell me about up charge.

Loved the location and the character and faciilities of the hotel, especially the restaurant

Liked it all

Excellent as always. It is a pleasure staying at the Royal York

Nothing

Location

Charged for wifi!

We loved the decor of the hotel and the atmosphere within the hotel as well? The rooms was comfortable and the leisure facilities super clean! We would definitely stay at this hotel again, but for a little longer next time :-)!

All was fantastic! Our only negative comment, would be that the pool area could possibly do with an upgrade, as it looked rather tired and also the pool was quite cold, so perhaps heating the pool in the future would be great for guests.

That was so nice to get into bed after such a long trip.Good connection from the airport and a lovely breakfast in the hotel next morning.!!!That

That i only had time to stay one night.

great location, upscale amenities

2nd floor was noisier than expected ? A number of staff service rooms are located on that floor ?

Been there 5 other times

The room , bathroom definitely needed renovating. Bathroom fixtures and renos were surprisingly unsatisfactory. Always love the old ambiance of the building and rooms but was not happy the moment we walked into our room. Maybe that’s what I should have expected because I booked it through booking.com. who knows. Breakfast was tasty and wonderful as always. Staff were kind and helpful. Calling you by name and making you feel appreciated. As you can see we were happy with everything during our stay except the room.

Beautiful,clean and very helpful staff.

Pillows were soft but otherwise great.

Wonderful comfortable beds Very clean Great staff

Decor a bit dated Especially the bathrooms

The hotel was wonderfully decorated. I was very impressed with the holiday decorations.

The wait in line to check in and out. Perhaps they should add more people during those busy hours.

wonderful bed, quiet area. My colleague had an issue with construction noise but was moved to another room.

more access to the restaurant. We needed a reservation to have dinner . no simple coffee shop.

La convivialité

Rien à signaler

The building and its historic features. That was the main attraction for me. Loved the paintings of Toronto in the rooms. Staff went above and beyond. They got me on the floor I asked for with a view of union station. The staff said good morning and smiled at the guests. Really nice people working at the hotel.

There are some odd smells. There is a carpeted staircase around the lobby that smells very strongly of body odour. My room had an undesirable swampy smell. Might be the water system. A little over priced.

Великолепное размещение и высокий уровень сервиса. Все услуги доступны и исправны. История отеля говорит сама за себя.

Нет ничего что не понравилось.

Close to train station

Limited wheelchair access and family split over 2 floors and sections of the hotel. Only 1 accessible lift to enter property and on 2 occasions it was broken

The bed, mattress to pillows and linens were outstanding. We'd buy them if available! The whole room, seperate living area and large closet was awesome. The staff was wonderful. Valet persons really hustled during a very busy time.

The bathroom would benefit from a shelf or place to put our toiletries and have lighting suitable for make-up but it was fine...it's a historic hotel so understand bathroom sizes may be smaller. Getting complimentary water, just like the coffee pods each day would be a nice perk.

Location location…especially near the holiday season the hotel gives you downtown Toronto holiday vibes. This stay was a gift for my niece along with tickets to the theatre and she loved the entire experience.

The lobby bar did not stay open late. After dinner and show you find yourself coming back to the hotel a bit late in the evening and it was a bit of a let down that the bar was closing and we were turned away.

The location is great, hopping on to the UP train from Pearson and was right outside union station when arriving. The foyer and ground floor was stunning, so buzzy and nicely decorated for Christmas. A lovely atmosphere

The queue for check in was extremely long. We were waiting for 30 mins and there were no extra staff put on to the front desk. The room was two rooms that had been knocked into one during refurbishment. Therefore we had two very small bathrooms that were not at the standard you would expect for a luxury hotel. The beds were not comfortable and could do with an upgrade.