Excellent service! Perfect location! Really Good breakfast!

Excellent service! Perfect location! The breakfast was very good, a lot to chosefri from.

Clean ! The executive suite is amazing. Also after checking out they had a bouquet of red roses for me with chocolate and Gatorade. Highly recommend.

Nothing

Quiet air conditioning and room. Good blackout curtains. Bathtub in room. Breakfast cost under $20.

Costs should be more accurately represented. Parking additional $30. This is almost 25% of cost of room. Additional tourism taxes charged by city(?). Then at check-in I was told free drink at 5pm and breakfast at 7:30am. I understood this as both complementary. Stayed to have breakfast at hotel in morning only to find out after having eaten that I have to pay for breakfast. I see now that the way they deliberately worded the info about breakfast gives impression it is included. Frustrating experiences.

The meals and staffs in the dining area.

The staff in the reception when we got there. Can hear the people walking down the hallway, paid parking space which is too much for only 1 night

Breakfast was outstanding.

N/A

Overall a really good hotel. Comfortable beds, very clean, great breakfast and friendly staff.

I’ve been staying at matrix for +15 yrs. location, value, staff, wine tasting, solid breakfast.

nothing

location

parking too expensive

•the STAFF! Debra & the lovely girl with the colorful hair (so sorry I’ve forgotten your name) •the RESTAURANT! Arnel, Corinna & Retial in the evening. Sophia, Jerilyn & Raymond in the morning. The complimentary breakfast is like nothing you’ve seen and the complimentary glass of wine in the evening followed by a fantastic meal absolutely made our stay. Thanks for spoiling us and we look forward to seeing you all the next time we find ourselves in Edmonton!

The suites are fantastic but it’s the people who make the property!

friendly staff

I got food poisoning from the wings at the EnVie restaurant.

Staff are excellent.

I could hear children playing, screaming, yelling, etc, in the next room, as well as the dog barking which made it a lot less relaxing. Obviously can't blame anyone for children being loud but soundproofing would be beneficial.

very clean, staff were super nice!

You can hear everything in the halls/through the walls. Soundproofing would be beneficial

the rooms were small

Paid $25 for parking fee so disappointing. After a long day need to set codes to watch a TV, seriously not so impressive.

Location: close to places we wanted to go to, Avis/Budget car rental is around the corner. Hotel: Rooms are clean and nice, beds are comfortable, in suite coffee is very good, Amenities: the breakfast (included) was very good and a great way to start the day. It had been a few years since we had to stay in downtown Edmonton. The last time, we had stayed at The Matrix and loved it. This visit did not disappoint! We would definitely stay there again!

There were no dislikes about the property in our group.

The staff was very comparative the location in the downtown centre

They hotel have only 2 elevators and one of them was alll the time broken down

This is my favourite hotel in Edmonton so far. Nice lobby, comfortable lounge and more importantly, comfortable room. Not big, but big enough and finally a bed that wasn't too soft and an aircon/heating that wasn't too loud.

The only thing that irked me was the excessive 'premium' wifi charge, which now seems to be the standard?.

great location clean

the elevator closes on me twice hurting my arm and spilling my coffee. I thought I rented a suite with a hide a bed but that could have been my fault.