Quartos, localização, flexibilidade para atender as demandas dos hóspedes, ótimos nível de amenities.

Gostaria de um maior critério na limpeza do banheiro l quarto e o café da manhã poderia ser bem melhor

Espaço amplo, cama grande

Everything

I loved everything

Room was very clean and breakfast was excellent

Nothing to dislike.

Clean, spacious, location.

Too big to navigate quickly.

I love the location, very close to everything like groceries, shopping, and restaurants

There were so many roaches in our room. I was pissed

Lage

Die Schlafcouch war schrecklich. Keine Matratze, nur ein Leintuch als Bettdecke. Quietscht bei jeder Bewegung. Das Frühstück war chaotisch. Zu wenig Sitzplätze, schmutzige Sitzplätze. Personal war teilweise unmotiviert und verschwendete Lebensmittel beim Nachfüllen.

breakfast was ok, but we appreciatte more healthy speciality for the kids.

improve in cleaning

The hotel was conveniently located. It was walking distance to many restaurants and attractions. The breakfest was good with many options.

The bathroom could use some remodeling, and the more pillows and blankets avaliable

Very clean , breakfast was very good

The pullout sofa was very uncomfortable

Nähe zum Universal Studios

Aussicht vom Zimmer

Breakfast was great!

Elevator was small, wish there was atleast 2 to avoid crowds.

The bed was cozy and it’s conveniently located from everything

Staff wasn’t the friendliest. They couldn’t find my reservation. I’ve been over charged. The room had small deficiencies, and the lighting in the bedroom was bad

Desayuno puede mejorar, pocas alternativas y el comedor muy pequeño para la cantidad de huespedes

The staff were very nice, the breakfast was yummy, and the location was great.

Excelente ubicación El desayuno es bueno

Pueden mejorar la limpieza

Como pontos positivos podemos mencionar a localização, e Paola, sempre presente no café da manhã e solícita com todos.

Quarto com cheiro de mofo. O ar condicionado parou de funcionar nas últimas noites e o filtro do ar estava imundo. Pouca iluminação nos quartos, com poucas tomas disponíveis. Cama desconfortável. Chuveiro bem fraco.

Location was really nice, close to some really nice restaurants. If you prefer a basic hotel that is not super clean with no housekeeping at all, you can book, otherwise, please pass. The breakfast was good.

They don't provide housekeeping facilities at all. They just changed linen and furnished supplies once during our stay. This is not mentioned when you are booking the hotel that room will not be cleaned during your entire stay. That was pretty disappointing. Guests have definitely overrated.

Everything was great, the staff was awesome and very welcoming. The hotel was more than we expected, very confortable, clean, security, quiet and close to everything. Breakfast every morning and complimentary coffee during the day.

There is nothing to dislike.

Tudo funcionou direito ótimo local equipe atenciosa

Café da manha repetitivo

The location. Conveniently located to the convention center and restaurants and shopping. I also really liked the bed in our room it was very comfortable. The room was mostly very quiet which made it easy to sleep. I liked our view of the pool. My daughter and I enjoyed the breakfast buffet. Food was good and had a good variety.

The gentleman at the front desk overcharged us for our room so when he added on the deposit the total ended up being over a thousand dollars! This really caught me off guard and made me defensive. I didn't understand why it was so much when we were only staying for 3 nights. Our room was $660 so with the deposit it should have been $800 something. I took a minute to sit down to compose myself and when I went back to the front desk a kind young lady helped me out and told me I had been overcharged. She fixed the room rate and then it was more in line with what I expected. I didn't appreciate the gentleman's attitude (I believe he was the supervisor). Another run in with the supervisor. I was trying to get some laundry detergent and when I went down to get it he didn't look at me one time. Told me he was trying to send an email. Told me I could come around and get the detergent and he would add it to our room charge which was fine. I ultimately brought the detergent back upon checking out because I didn't end up using it. I liked many things about the hotel but was disappointed that our dishwasher didn't work and something was wrong with our toaster. My daughter tried to make toast and the fire alarm ended up going off in our room. It smelled more like an electrical thing. I called the front desk around 6:30 AM and they told me that maintenance would not be able to come up and look at it until 8:00. They didn't seem concerned. Eventually our fire alarm turned off. I'm surprised that no one at the front desk was alerted that our alarm was going off... I didn't like our refrigerator; it was very loud. The couch had stains on the arms which grossed me out. I felt like I could not sit and drink my coffee. The bathroom vanity was too small. Not enough room for 2 people to get ready. Garbage cans were too small. There should have been a garbage can in every room. I loved our bed, but the sheets were too small.

The staff we’re phenomenal

I had to have maintenance called everyday to service my bathroom sink. It needs to be replaced.

Esta franquicia era muy buena pero cada vez está peor, para colmo ahora piden un depósito en efectivo de 75usd diarios por habitación y es día que aún no me lo devuelven Cuando reserve se me había olvidado la última experiencia en esos hoteles, ya son de baja calidad

Conforto e localização

Serviço deixou a desejar, não arrumando o quarto diariamente. café da manhã tb poderia ser melhor com outras opções

I’m very happy with my stay

Breakfast selection

Localização e equipamentos do apartamento Shampoo, condicionador e body soap

Serviço de limpeza e arrumação dos quartos.

o quarto possui janelas trancadas, não são possiveis de abrir. muita poeira, sujeira, causou alergia em toda minha familia. ficamos enclausurados. falei na recepção para trocar mas disseram que não podiam fazer nada. um absurdo

Suite

Breakfast was very poor quality. There were no hot eggs without butter which I can’t eat. The ingredients were very low quality, not whole meal bread, so couldn’t eat a healthy breakfast.

Buena ubicación , limpieza, buen desayuno y personal del área del desayuno muy amable.

The breakfast was good.

The property required a deposit that was not mentioned on the booking app. The lady at the desk said it was on the website and printed it off but it didn’t not say per night. The deposit they charged was per night. When I asked to speak to a manager she said he went home sick and would not answer my calls. I paid the deposit because we had no choice. We drove all night and my kids were tired. The pull out couch was uncomfortable and the elevators did not work correctly. We ended up having to use the stairs almost the entire stay and the door to one of the floors would not open. We also requested some extra towels and a crib which the front desk said someone would drop off. I was in the shower and my husband went to get food so my toddler was on the couch watching tv when a man opened the door and put the crib inside. I was not aware he came in and my first after thought was he could have stolen my kid.

La piscina, la ubicación, el desayuno, abundante aunque faltan mesas.

Las ventanas no se podían abrir y estaba denso el ambiente. En el desayuno faltaban mesas sobre todo en horas pico. El aire acondicionado se podía encender pero con estado gripal no era la mejor opción.

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