Location convenient for our purpose of this visit. Grandson’s graduation.

No room service during three nights visit. Caught the housekeeper to ask for towels after second night. Saw trash in hallway on the second day.

Friendly staff, Koi pond, breakfast on-site, easy walk to restaurants, retail needs and beach. Secure elevator access.

Location down town easy access to shops and dining.

People at the front desk weren't to friendly hotel room had a musty smell and while booking was not told that it was 29 dollars a day for parking witch is crazy cause you have to park down the street from the hotel.

everything

None

Ease of onsite parking during the day and offsite parking at night.

I had an upgrade to a room on the 12th floor.Since I am 6 ft. tall,I found the beds,vanity sink and toilet too low.Reminds me of the toilets in an elementary school bathroom.

Breakfast, ice machine, room cleanness

Paid parking at $29 per day

location was good

shower was terrible

loved the koi fish pond and the breakfast even though we had to pay $5 per person per coupon. the rooms were okay outdated but the beds were comfy and the air conditioner was great. me and my family stayed it was a great price would definitely stay again

it was just outdated nothing else I didn’t like about to hotel

staff friendly, beautiful koi fishes, the location to ala Moana center just a few mins away & Don quijote as well.

we booked 3 different times while we were there; ended up in 3 different rooms first was great. 2nd room the person next door to us was so loud. we had that opening door that the two rooms could open if we needed to for another family. ice box wasn’t cool not cold at all. 3rd room the beddings smelt stink like it wasn’t changed, the bed had indentation of a body bed was super hard.

Friendly and helpful staff

Room given appeared older compared to one's I have stayed at previously

The hotel has a good location and transportation.

location

not clean

Cockroaches in the bathroom

The location near Ala Moana and places to shop and eat

Whenever I stay at a hotel the front desk tells me about the wifi and they didn't tell me about it. My bf paid for parking to come visit me during the stay and he had to park on the street. No one said theirs stalls by the restaurant. It was challenging to find parking. The elevator was always full when I was waiting for it. I had to wait for another elevator to get in. It caused me to delay my outings and plans for the day. I would a partial refund thank you.

Debbie at reception she was awesome !

lifts were hot and took ages and no restaurant or bar available

the staff was great.

the parking. there’s a lot right there that’s convenient, but very small. the other option is a pain.

The location

Check in took way longer than needed to be, front desk staff spoke to me as if I had no money and kept reiterating that a hold would be placed on my card for damages or I need to put a cash deposit that would be mailed back to me after the room was inspected (fine not a problem but is it necesaary to tell me this 5 or 6 times?), was not informed that the pool was closed, mold on ceiling above tv, ac wouldnt run cold, room and corridor smelled of urine, carpet was sticky, bathroom had strong urine odor, inadequate disabled parking and there was a run in with an extremely aggravated guest and her dog. Very very very GHETTO place but if you only need a place to sleep and wash up this is the place lol