Location

The hot water in the shower was only warm and often cold, the air conditioner I had to turn off due to noise and smell

The staff was incredibly friendly and helpful.

Room, hallway and elevator were all outdated and well-worn.

Staff was not responsive!

location. breakfast. bar.

room furniture was old used and tired

Very clean and polite staff

The location was awful. Homeless people everywhere. And smelt pot on the elevator when I thought there was no smoking. Also charged me for valet parking 4xs.....when we didn't do valet, we parked across the road, and we only stayed 2 night.....

Great hotel. Staff were fantastic.

Parking cost a lot. Extra charges doubled the price.

basic hotel with basic details.

be careful for unexpected additional charges. After booking my stay on booking.com, the hotel sends this message and adds (10% off Old Town Trolley tours, a daily Food credit of $10, $5 off the law Enforcement Museum ticket process and more). When I went to ask how I can avail the credit, the receptionist mentioned that Hyatt policy just adds that to cover for amenities like the pool and restaurants. Naturally this response was unusual so I sent a message to Hyatt corporate for a explanation but after 3 days, they still didn't bother to answer. And on of that they charge daily parking fees. So despite booking for three days at let's say $1000/- expect to pay an additional $400/- above that. If you want to get scammed visit the Hyatt. It felt like theft.

The location, the ease of access from the station.

There is no 24 hour room service/restaurant within the hotel for food. There are 4 coffee pods, 2 glasses, 2 sets of different sugars and just 2 creamers - It didn’t balance out & no stirrer. blBreakfast was not included in the tarriff.

The staff was helpful when we needed a room change.

I booked a room for three adults and we got a king size bed and a roll away. When they brought the roll away bed, it didn't fit in the room. The room was very small. The front desk was accommodating and moved us to another room with two beds. The beds were very small and difficult to fit two adults in. The room was dated and didn't feel clean. We ate in the hotel restaurant and the table they sat us at was filthy. We moved two more times and were told that because the tables have glass tops the food gets caught underneath and can't be cleaned. The food and service weren't bad.

Very spacious room, they were able to provide a pack n' play for our 10 month-old baby. The room and facilities in general were very comfortable. Breakfast was good-tasting, varied and was served from 6:30am to 12pm, ideal for travel with family. The hotel has a fantastic location in a quiet area, well connected to transportation and a walking distance from the National Mall. Our housekeeper Evelyn was adorable, friendly and took great care of us. The breakfast hostess was also super friendly.

The man who checked us in when we arrived was not very friendly or informative. We did arrive at 11:00pm on a Friday, not a great day and time to be working, but we also had a very long day of travel and expected more kindness and empathy. If not for this employee, I would have ranked the hotel with a 10.

Everything

Everything