Bed was decent.

Staff sold our room. I confirmed the night prior to my families stay both rooms we had booked. There was 2 reservations confirmed one for me and one for 3. The members of family in the room of 3 were unable to make it and after arriving to the hotel, we had the member who booked the room to contact the hotel to add a name to the reservation and they acted like the room was never booked even though I confirmed with the hotel the night before. Booking.com contacted the hotel with no response also so luckily I am able to refund my credit card for fraudulent activity. The showers also suck! the temperature and pressure is so low compared to what you'd expect out of any hotel regardless of the star rating.

Very nice and very clean even with all the construction going on

Was very disappointed in the breakfast, couldn’t even cut the biscuits with a knife and some of the other food was ice cold. I made due with a bowl of oatmeal which was good

The staff was very helpful for what was going on.

I had to move rooms because the air conditioner was so loud. It literally shook the room I booked this from booking.com and I realize there’s no reason to say who’s staying at the hotel or not, but it would’ve been great to know that there was this convention going on, the phone didn’t work in the first room. The manager was gracious enough to move me to a different room. The phone again didn’t work at the bed and nobody seem to mention they were going to start working on the floor above me at 7 AM didn’t Say anything anywhere about the hotel being renovated, and the smell of paint throughout. Was not a happy camper.

Location

Total hotel renovations going on. Dust dirt elevators disgusting

The location in proximity to the expo center.

It’s under construction with workers being loud on other floors and you hear it all day in the room. The heating in the room was very poor and I had to crank the heat to maintain around 70° in the room. It was like it was cold all the time, tile was freezing, walls were cold. It was 15° outside, but clearly they shouldn’t be open during the construction if it’s impacting the rooms guests are staying in like that. The pool was on their website as being open, and it was also closed. The walkways had plastic on the ground and smelled like welding and chemicals.

Nothing

Tons of construction being done and wasn’t told before booking. Half of building is renovated/ other half is old and spooky. Was placed in old part of hotel, room wasn’t horrible but was disappointed that I wasn’t notified about all of the construction. Weird smell from construction I’m guessing

Nice clean up to date room. Had two light bulbs out.

The front desk staff looked and acted burned out. A young new employeed was very friendly, the seasoned staff seemed like they worked at a booking desk at a police station. (I am a former law enforcement)

We were going to a music festival across the street so location was perfect

Yeah, like the fact that they had no way to contact us when our room was ready, hotel is very outdated, I understand that they raise the rates due to an event, but $458 a night is way over priced for this old outdated hotel. The woman that we talk to at the counter, seemed like she was frustrated and she was rude