Loved the views from our room

The bed wasn't really comfortable super hard. They also gave us a roll away bed for our daughter and you could feel every spring.

The sunset view from the 23rd floor was amazing. The staff were all so friendly and accommodating. The vouchers for free ice cream everyday was kind of nice as were the two bottles of water a day we were given (voucher also at front desk). Having the full size fridge is nice for getting drinks (beer and wine) at the ABC store across the street and having handy for your balcony.

When we first arrived the room was dirty. There was fecal matter stuck to the inside of the toilet that was not ours (Yikes) and I could write in the dust on the coffee maker and night stand. We called the front desk and asked if we could get out of the reservation and move to another hotel. They asked why and after they spoke to a manger sent a lady up to clean the room. After she left we felt a lot better and actually didn't mind it. The tables had rings from past drinks and it was a little beat up. It should be noted on your website that this hotel only cleans your room every 6 days. You have to get new towels everyday by carrying the old wet ones to the reception to get new ones ~ same with sheets, face cloths and ice. Had we known this, would not have booked. You can't get alcoholic beverages near the pool nor bring them in. Not much of a pampering holiday....

It was a good experience overall.

No complimentary milk for coffee. Pick up + drop off is a mess on peak times.

great location, view was beautiful great for family.

Great views, awesome hospitality. We were happy to spend a time for honeymoon here. Thank you!

I loved having a kitchen . The location was ok. Pool really good

we have stayed at the other end of Waikiki before and felt it was a bit out of the way. Staffing issues meant that the restaurant,Cinnamon closed early one night and didn’t have a bartender another.

front desk, location, price

Really great location on the beach in Waikiki, walkable to the mall and tons of food options. Daily vouchers for on-site ice cream and purified water bottles were a really great bonus to the stay. The staff are very friendly and the pools are nice.

The hotel is also a condo building, so there's a huge mix of people here -- some shopping, some living, some visiting, some eating. It can make the lobby and elevators feel busy.

Awesome location, friendly staff, clean, well furnished and well equipped suites. Water and ice cream every day is a nice touch.

Pool area uninspiring.

Room was perfect size….the only negative is that there is no room servicing at all…they blamed Covid but who knows. So if you wanted more tea or towels, you had to go down to reception and get it. Really for what we paid we expected to get our room cleaned and bed made each day.

See above!

Excellent location

All good

Awesome facilities, nice location, amazing staff

Amazing view of ocean, lagoon and Friday night fireworks from lanai. Quiet and convenient location 15-20 min walk away from Waikiki. Close to Ala Moana Foodland, Target, and Don Quijote. Hotel provided vouchers for free bottled water and scoop of ice cream at Dave’s (delicious!) and had free cultural show and music on Friday night. Public parking and garage nearby were better priced than valet at hotel.

Suite did not have dishwasher and room was not clean. There was rice on the counter, stains on the dish strainer, sand and dirt in the dresser drawers, and hair in the shower. Shower was small and looked worn compared to rest of the updated suite. We cleaned the room ourselves and were given a new dish strainer when we complained about it.

staff were helpful and friendly access to activities

we liked the location, not too crowded with tourists and centrally located and walkable to many shops and restaurants. all rooms had kitchen and cooking supplies and full fridge with was great to have. staff was really friendly. gave us vouchers for bottled waters daily and 1 kids scoop of ice cream daily.

the pool wasn’t great, super crowded all the time and very hidden and surrounded by walls so you couldn’t even see out towards the water. they didn’t offer any maid service during our whole stay (5 nights), just replenish towels, etc…

No breakfast

No maid

our room was clean had nicely updated kitchen area and we had a wonderful view of the marina and sunsets. Also was nice and quiet where we were on the 25th floor.

Bed was hard as a rock and the sofa was in need of a professional cleaning but other than that it was great!

I enjoyed the views from our room. We had a horrible bed that didn’t allow us any good night sleep through out our stay. other then that, the room was beautiful.

my bed was very hard, and the ice machine was not working.

very crowded