En un lugar muy bueno.

Hotel is in a great location, staff were friendly, rooms were ok.

Unfortunately, while storing our luggage, 2 separate suitcases were missing some Bose headphones. While the hotel was very quick to reply initially and they said they would follow up with us but then became unresponsive. If you are staying here make sure to not store your luggage here. The area they store your luggage in is in their dining room where anyone can get access.

The staff in the dining area were exceptional Helpful, attentive, and very customer focused Special mention to Manny ( Emmanuel) he is a credit to IHG hotels he went above and beyond to provide us with information about the city and useful tips, his talent should be utilised and he would make a great front of house team member

I had to complain about evidence of mould in the bathroom, initially it was agreed for the sealant in the shower to be replaced and we spent the day out to allow for this, only to return and the job had not been completed, so we were offered another room meaning we had to repack This would have been unnecessary of the job had been completed as promised The hotel furniture is looking tired and worn and desire the changes room there is still room for improvement with regards to the cleaning standards in the shower cubicles

Location and staff

Room

Very good beyond expectation

Dresser drawer would not stay closed. No water pressure bathroomdoor would not stay closed.

Kamer was in orde elke dag verse lakens en handdoeken. mooi gepoetst ook

Ontbijt was Basis wel alles wat je nodig had

La ubicación era genial. El trato muy bueno.

El desayuno era muy repetitivo.

Idéalement situé pour découvrir New-York

Le bruit venant de l’extérieur. Une chambre côté rue et une chambre côté cour. Mais ce n’est pas de la responsabilité de l’hôtel mais bien du bruit permanent en provenance de la ville.

Great location, good breakfast and great you can take it away. Friendly staff.

Rooms were a bit dated, and small but that is normal for NY. Found drawers and desk a waste of space and would rather have some where to put suitcase or more hanging space.

L'emplacement est parfait pour visiter New-York avec le métro juste à côté. Le personnel est très agréable et la vue sur l'ESB est magique

La chambre à 4 est un peu juste avec des ados

Breakfast was good, could add hashbrowns as an option.

The room and washroom was too small for 3 people stay. The water in the tap and shower was too low on pressure. The AC was set up on auto cut for the fan and the cooling was not effective. The room floor was not vacuumed everyday.

amazing location very good breakfast clean room friendly staff we enjoyed our stay at this hotel and we will be happy to return!

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Breakfast was good. Clean rooms and was happy luggage was held until check in and after check out.

Would have liked to check in prior to 3:00.

No room service one day

New York

Not much.

Concierges Franco and Simon were very courteous and helpful.

Rooms need refurbishment/ redecorating.

location and staff were really nice

For the breakfast we had to use plates, knifes, cups etc. made of plastic. This is horrible for the environment. Also not a really nice way to eat.

The shower very bad as the water run slow and little

The location was awesome, rooms were clean and comfortable and excellent and abundant breakfast (both quality and quantity).

The street’s a bit noisy at night. Wifi did not work during our stay, but we were told that was a temporary problem. Finally, some staff members were no helpful at all. Others, though, were really kind.

Friendly staff at reception, good location, room was okay and bathroom as well :)

breakfast items are all single use plastic, so much waste..

Breakfast included is a great value. Many food choices. Brown bags provided and guests are encouraged to pack as many snacks as they’d like to take with them. Great location - close to subway, short walk to Times Square.

LOCATION is very good. Front desk staff, Simon and Maria were excellent and friendly. General room set up is good and comfortable.

1. Key never worked as it should. Always took 3-5minutes of multiple inserting/removing until it would finally open. Even after re-programming. 2. Shower was not clean, the edges at 3 different corners has mold.

it’s central

the rooms needs an upgrade. especially the beds

The staff were excellent and very helpful, the location was great loved this hotel will definitely be back 😀

Would have been nice to have a restaurant in the hotel and a bar 🍸

Place in general

The street

The location was perfect. The breakfast was very practical and complete.

Old building, terrible view.