All the staff were lovely

There were many panels of peeling wallpaper, which is very unattractive at 200+ a night. The join hilton honors breakfast and credit situation was odd.

No parking

I absolutely loved the staff. They were so amazing and accommodated to everything we needed. Very clean and sanitary. Love the view, especially for breakfast. Very safe and comfortable!! Definitely coming back!!

I had to go home. I loved everything about this place!

The service

Nothing

Very nice location. Downtown Buffalo is a really nice area and I hope the visit again soon!

Having to wait until 3: 00pm to check in, but that's not the hotels fault.

No parking. The customer has to park at nearby public parking.

location,comfy beds

a lot of people asking for money outside, they were all nice and I felt so bad for them, but it isn’t the hotel’s fault or the homeless people’s fault, either, it just made me sad. I am friendly and empathetic and from a large city so I wasn’t afraid or anything, but some people might not understand.

The hotel was perfect, located in the city center. The staff is kind, the bedroom very comfortable, the room wide, as well as the bathroom. It was also very clean and silent. We ate in the hotel restaurants and the chef prepared a very delicious dish. Unfortunately we stayed there for just 1 night but I strongly recommend.

Nothing, everything was perfect.

was close to everything we needed either could use the trolley or walk

Clean sheets and friendly staff. Food was good too.

The city; Buffalo felt....dirty. sorry :(

This hotel is my favorite place. I can relax and detox from life.

Nothing

The convenience! Everything is practically walking distance, and close (walking distance) to; food, shops, attractions etc... I would highly recommend to anyone coming to Buffalo for an NHL game; the city of Buffalo offers free 'metro' or 'above ground subway' service (on special event dates) that is literally across the street from the Hilton. Fast and drops you off right in front of the Keybank Center! Amazing! Overall, a great sprot also for just causal walking the streets!

N/A (it had all the right amenities)

no housekeeping no masking encouraged

Great size rooms

The pillows were a little thin

close to venue

no complimentary breakfast, view from room was horrible - basically looking at the VERY close building next door, and dirty alley below, through BROKEN windows. No sheets, blankets, pillows for the pull out sofa bed. The “suite” amenities were a dorm size fridge and a microwave, no different than any other hotel room I’ve been in.