Loved the wine and cheese, the breakfast, the cookies. Loved our room and the view. Liked the gym. Everyone was so nice.

Wish the steps at Avenue II had edges marked. On the way from the second floor to the first floor on the street side, the steps and floor are all grey and blend in. And the lighting could be better after dark. My husband miss judged that and missed the bottom step and fell. No injury, but it was scary.

amenities such as breakfast, happy hour with cheese, crackers and wine, cookies and milk, indoor pool, sauna, hot tub.

na

breakfast, happy hour and cookies are great. location is perfect as well as the spa, pool and hot tub.

I found the front desk to be a bit rude at check in. we were there for the polar bear plunge charity event, and late check out is available upon request which I did request. But they never added it to my stay even after the comments of ‘well the plunge is at 1, it takes 2.5 seconds and so yeah late check out is at 2….’ and the other front desk lady responded with ‘yeah we try to keep that under wraps.’ and then still didn’t add it to my stay. so to my surprise, my card stopped working and I went to the front desk, where two different employees were there and were confused bc I wasn’t put in as a late check in. my room had another guest lined up and they were frantic to get me a key so I could get my stuff. very frustrating that even after the attitude I got when checking in, they didn’t even accommodate the request.

The lobby and common areas had a potpourri scent and while it smelled nice, it triggered headaches for my husband.

We were using rewards $$ for a quick get away and had very little expectation for the property. We are adventurous. What a great surprise! It was a warm, inviting hotel with a family feel. Luxury and relaxation combined.

Our view was the top of another building. But honestly it was not a deterrent. We will stay there again!

nicely decorated comfortable close to the beach

Breakfast is always good ans filling. The heated pool and hot tub are amazing after a day of shopping.

This does not apply.

Everything

I'm used to early check in but they did allow us to use facilities

Management needs to be retrained, and certain staff members who are not used to seeing African-American family members come inside their establishment need to be retrained. I was treated really differently until I said something to them, and when I said something to them, they changed their attitude.

Staff

everything!

that we didn’t stay longer!