The bed is comfortable. The shower is good, the bathroom is large and very clean.

We didn't like breakfast, the pancake machine takes too long and there's only one, causing a lot of waiting. The bread toaster also has only one, causing a lot of queuing and waiting. They should invest more in equipment for making pancakes and toasting bread. Very difficult to have breakfast with the family. The bedroom floors have carpet. This is bad for people with allergies

The breakfast was very good. Really enjoyed eating breakfast every morning when they served bacon.

The bed in the room was too hard. It wasn’t comfortable and back was hurting almost every night. Tried putting an extra blanket under the sheets but still the bed was very uncomfortable.

It was clean and quiet. The staff was absolutely wonderful.

The Continental breakfast was a little lacking.

Clean and comfortable

Nothing

so clean and quiet and the room was beautiful

The staff was friendly and the room was clean.

There were many issues during our stay. First off the jacuzzi was closed, there was no fan in the bathroom, there was only one roll of toilet paper, and only two towels.

The location was great and the room exceeded our expectations. I must say hats off to the exceptional service we received from the hotel staff. We were heading home and just entering the state of Kentucky when we realized that we had left personal documents in our room. We immediately called the hotel and informed them or our mishap. The manager informed us that she already had our information locked in her office. Furthermore, she explained that they use a program called "ileftmystuff.com" for times like this. The manager emailed the link, we submitted the required information, selected how we wanted our information returned and in less than 30 minutes received a tracking conformation number. The process was quick, easy and a big relief.

Staff was friendly. Room was clean. Breakfast was good. Great location to walk to most things in Gatlinburg, but it is up hill coming back.