Not Much

Attitude of the staff. Room not available at the appointed check in time. Room service delivered in boxes. Order incomplete requiring me to wait for condiments in order to eat my food.

Crowded pool/spa, small room with a view of the rooftops and a very high room rate which didn't match the other hotels. Also, there was no hairdryer in the bathroom and I had to call room service to get one.

I loved the staff, everyone did their best to accommodate our one day getaway. One of the best choices for a comfortable, enjoyable, welcoming and peaceful nights sleep. The staff truly enjoys making sure everything is perfect. Thank you Rachel, Ms. Jennifer, everyone in the Spa, the Inroom dining staff, valet, and front desk.

Honestly, the only thing to complain about is that we did not stay longer.

pretty grounds

no service, broken thermostat and refrigerator, leaky shower, terrible sound proofing, no room cleaning, very late check in and room not ready, charged for parking, with no car, and security took over an hour to respond to party next door with three calls to front desk in the middle of the night

Quality, beauty, comfort, excellent food at reasonable price

Not enough food variety, no bathrobe, not enough notice of facilities

Everything was really clean

Room service food was horrible

Hotel (The lobby, the room, restaurant and pool) is very clean. Food and restaurant service was wonderful. All waiters were very, very nice. We had a really nice staff assisted us to check in but another staff was not so nice when we check out.

I like beds at Westin in general but this time I felt the bed was little bit worn out. The long hall way seems very dark and moist. When I approached the entrance door, even there were few valet people were standing there no one say anything. When I walked in the hotel, there were three check in counters were open, no one says anything. I had a suitcase with me. They should know I am check in the hotel. Can they say ‘Welcome to Westin’???

Beautiful setting, pool area, relax areas, room. Friendly staff. Fantastic boy at Valet parking, his attitude turned my day around! Comfortable and large beds, ample amount of soft pillows. good hair products. We would love to come back to all of that.

Our Room 1146, was in a part of the hotel where noise from above could be very clearly heard. unfortunately someone right above us was making a lot of noise (pacing back and forth actually) both at night and early in the morning. the area outside our room was sad looking and not worthy of a Westin hotel. we had a room on the ground floor facing the road. two chairs and a table that did not look inviting.