I booked this hotel four months prior to my stay. I arrived at the hotel, and they told us our room was given away and all books were full. They proceeded to say they will take us to their sister hotel and we’d have to pay the same price. It was very disappointing to say the least. Beware!! If you get a room at a great rate off Booking.com they’ll give your room away to someone who’ll pay more! Never booking a stay here again.

Excellent staff and service, large comfortable room, good breakfast, nice garden restaurant and bar.

the stuff was very kind and welcoming, the food was also very good (shout out to the chef)

breakfast was the same all the week and very basic (no variety) the smell of the room is a little bit stron so a perfume diffuser can be a good idea hotel transport is too expensive

Very comfortable Great and helpful staff Good food and offering of wines Good location, very quiet

Breakfast is quite basic (but good quality) TV in the room could be Smart, so people could connect to Netflix and co No swimming pool

the Staff very kind

The guests

Staff were nice and helpful.

Uncomfortable furniture and room unorganized. Location a little far for tourist and restaurants

Location was great—close to airport, E Legon, and a bunch of great restaurants and nightlife. Staff were mostly friendly and helpful in making your stay more convenient (private transport services at affordable rates, organizing Covid test at the hotel, etc). I’d previously stayed at Kempinski and definitely appreciated the more personalized services offered here. The building facade is elegant. Rooms are spacious and well-equipped.

The facilities are a bit run down, there was even a corner of the ceiling on first floor patched up with cardboard boxes—I’ve never seen that in a hotel. Poor lighting in the rooms. I specifically asked them not to enter my room for cleaning during my 2-night stay, and had a do not disturb sign, but when I left the hotel the cleaner entered and rearranged my stuff, which felt like a bit of a violation. Upon check-out, the staff overcharged my transport (applied different hourly rates, used the wrong exchange rate for some trips) — if I hadn’t inspected the bill, I’d have paid way more than I should. This sort of thing breaks down trust, so I wouldn’t stay there again.

The location of the hotel was good

Internet service was not working

Well decorated, clean room. Lovely bathroom. Great Wi-Fi. I was able to join a zoom meeting for > 2 hours without difficulty.

I got no response to a query I had sent about my booking sent via the Booking.com messaging system. After 3 days, I had to re-message then skype call the hotel before a response was given. Booking.com said the hotel offered a complimentary airport shuttle service but the hotel said it charges $20/trip. The airport is ~10 minutes drive away. Booking.com said the hotel had a swimming pool but that had been remove some years ago & replaced with a decorative fountain. Hotel said they could only accept cash in GHC or $. The hotel took a credit card payment but the sum taken in pounds sterling was 25% higher than it said it was going to be on my booking.com reservation. Although staff were polite when I queried it & said they had taken the agreed amount in dollars, it left a bad taste. I don’t know if the issue was with the hotel or Booking.com but it has left me wary of both now. Front of house staff are very friendly but do not seem very competent e.g. able to put telephone calls through correctly to my room. I was woken up in the middle of the night to inform me that my car (which I didn’t have) had its lights on. The costs of meals is high e.g full English breakfast (which was very nice) with fruit & toast is 150GC = £15 = $20. I asked for my 2 suitcases to be brought from my room and as I had booked hotel transport, stupidly assumed that they would put my suitcases in the car. I arrived at the airport without any of my suitcases. When I returned to the hotel, 1 suitcase was sitting in the lobby (completely unnoticed by reception staff) & the other was still in my room on the suitcase table. No apology was given.

in rooms you could hear what was going on in the hallway.

The staff

rooms was nice and clean comfortable

a pool is on pictures on the computer when we reach no pool food was cold breakfast was cold al

clean

the Ac directly facing my bed was too freezing .

Location Main course of dinner The security man/door man was excellent.

Noise in outside sitting/ dining area from air conditioning units being used elsewhere that were exiting into the guest areas. Air conditioning unit in bedroom was badly positioned and inadequate to keep the suite cool. In neither the shower nor the bath was there a moveable shower head - makes hygiene very tricky. There were no pastries available for breakfast. There was no provision for gluten or lactose free breakfast - we supplied our own. The dinner cost is high end but we were still subjected to big screen football and a maid cleaning nearby with very strong disinfectant smell during our meal. We arranged a taxi pick up and agreed the staff would help us with luggage a few minutes before. Once they were 5 minutes late we had to call to remind them.