proximity to the ski slopes

communication was poor - they were too short staffed to answer any emails. Rooms didn’t appear to be cleaned every two days as advised; the garbage was emptied x1 in a 6 night stay.

everything

nothing!

The property was excellent, beyond our expectations. A perfect combination of modern luxury and natural comfort, with great view of Niseko nature. The staff members, particularly the manager, were very friendly and accommodating to our requests, such as late check-outs, amenities refills, etc.. Also responsive to our questions. My family and I hard a great time

None. If a suggestion: would be nice to have some kids-friendly utensils for kitchen and dining

great location where you are supposed to be able to ski in and out; however the closest lift won’t open until late, so no “ski-out” which is pity

windows won’t open

location, new, clean

-

ski in/out. nice staff. no onsen in hotel, but have 1 comp ticket for partner hotel

would have been nice to put us in a nicer room since the hotel was completely empty. Instead we got probably one of the worst rooms (still nice, but not compared to other rooms. ground floor w/ view of side driveway, anyone can walk up and peek inside, handicap shower). was nice to get comp ticket for 1 visit to partner onsen, but why not a ticket for each night, it’s not like it was busy…

everything, every single bit of this hotel. our friends cried hard when we told her that we can’t extend our stay.

service provided is too perfect to the extend that our normal daily lives look like hell.

Perfect location to restaurants and shops Great ski on location on the slopes directly from hotel Very modern building and room, appealing interior design Support staff very helpful and attentive

Bathrooms on the smaller side; no bath

Location Brand new

Staff very helpless Spa, restaurant and amenities still under construction so no very comfortable

We write several time to the hotel and seek advice to assess our booking situation. We don't agree this is the confirmation of the cancellation. Although we cannot do much about it if the hotel decided to cancel our booking. Since our last communication back in mid February (when Hokkaido has had only 1 case), China, Hong Kong and Japan has increasing numbers of nCov cases. Not to mention that, unfortunately, Hokkaido has become the prefecture in Japan that has most cases (98 as of now, I think). This is exactly the situation when it is getting worst. More is being done to ensure virus cannot be further spread in Japan. Travel is considered to be safe is not the case anymore. Please review the hotel cancellation policy, business as usual in Japan/Hokkaido/Niseko will not and should not be the case. As a matter of fact, we can carry on with our trip. But the travel restriction in Japan will resulted that we need to be isolated for 14 days in Japan before we are free to travel. I don't know whether it is in a camp or in the hotel. Either way, this is consider NOT reasonable practical for us to fulfill our commitment to the booking. And if we are to "transfer" our booking, the limitation is within current 2019/20 season, which ends in March 2020. Again, this is totally impractical at all. Let's face it, anyone can assure that the nCov will not end before the current season, globally, Japan, nor Niseko. The nCov is an unpredictable global outbreak, most if not all travel insurance does cover such incalculable risk. If there is one, I am sure the hotel side would have bought an insurance to cover the potential lost of your customer and share the risk. As a matter of fact, everybody suffer lost from this outbreak. The hotel can take advantage of their customer should they have overbook the rooms, since we don't see a way to reach the hotel anyway.