Before traveling to Marrakech, I did a lot of research to find suitable hotel. When I found Indian Palace and read the reviews, I had a feeling that this was the place to be! And I was 100% right about that! When you arrive at the hotel, an incredible view opens up. The hotel has super employees who give 1000% of themselves so that every concern or wish can be solved in the best way. This place has a charming and extraordinary aura. It's like you've entered a Alice in Wonderland. It's more even like you've entered a luxurious Spa - wonderful smells, birds are singing and the sounds of water flows. The breakfast is different and varied every morning. The rooms are very stylishly furnished. Housekeeping is impeccable. The location is simply the best, because it only takes a maximum of 25 minutes to go almost anywhere. A large grocery store approx 11 minutes' walk away. Pharmacy about 6 minutes away. Old town streets start right near at the hotel. Hotel has a good location, because it is located by a major road, it is safe to go there in the evening. Hotell is also very safe, we never even locked the doors in our room. The hotel has only 6 rooms and all year round heated pool. Also has super cute dogs which are super well-kept and well-behaved. Most of the time, they are not even noticed. I recommend, it is worth going to Marrakech just for this experience.

Indian Palace is a beautiful place full of magic and charm, exquisitely furnished with hidden treasures in every corner. The staff, Mohamed and Jamal, provided superb service. We had dinner at the Riad on our first night and the Moroccan food was very good, the setting was romantic with rose petals adorning the table, and we were so looking forward to the 16 nights we had booked over New Year and my birthday on our first visit to Marrakech. Our initial impression of our room, the Superior Suite “boasting a terrace with pool views” was very positive, the bed was comfortable and the heating in the room (needed at night) was excellent. The continental breakfast served on our balcony each morning, albeit very sweet, was fresh, the open air setting under the Moroccan sunshine was gorgeous and the service was impeccable. Sadly things were not as they at first appeared or as advertised and our holiday was ruined, mainly by the lack of hot water. We flew home 3 days early quite ill and disillusioned having paid over €4,000 for Board & Breakfast.

After numerous complaints, on day 3 we spoke to Mohamed, provided him with a list of problems and said we didn’t think we could stay any longer: no WiFi in the room or on the balcony and therefore no TV or any way of communicating with the Riad (there is no telephone in the room and they rely on WhatsApp messaging); a lack of hot water for a shower or the hot tub described as “a top feature of this suite”; a security problem as two people appeared on our balcony that morning (we asked for a key to the door from steps leading to our balcony so it could be locked); the fridge (not minibar) had a static pool of water at the bottom and needed attention. From that afternoon WiFi was available in the room/on the balcony but the other problems continued. We were told the door to the balcony could not be locked, were assured no-one would come onto it but clearly others viewed our balcony as communal - 6 days later a man was sunbathing on it when we came back to our room, 2 days after that two women were chatting and taking photos on ‘our’ balcony and despite assurances they were back again the next day. This should have all been apparent to management as there was a camera rather disconcertingly directed across our balcony and directly into our room - maybe explaining how breakfast was on its way as soon as we opened the door from the room. The fridge problem was never fixed. The lack of hot water and having to take daily cold showers/baths (eg 3cm of hot water from the leaking bath/shower tap which ran hot for just over 2 minutes) was never addressed and eventually resulted in bad head colds with my last few days confined to bed. The wall heater was good but washing hair and shivering in a stone bath of cold water eventually took its toll. With booking.com’s intervention (following a £65.50 phone call) we managed to leave our 16 night non refundable holiday 3 days early without penalty.

I absolutely loved the place, it was indeed as beautiful as it seemed in the pictures. It was for sure a beautiful and unique place, the smell was wonderful, the whole vibe of the place was marvellous. Very relaxing and calming place, the sound of the birds on top of the sound of flowing water makes it even more beautiful. We had privacy with a balcony in front of our room giving us a beautiful view of the Riad. The people who worked there were lovely and very helpful, they always had a smile on their face and were always very nice to us. Fresh breakfasts were provided, lovely ambience. This was just marvellous.

There was nothing we disliked.

The staff were extremely welcoming from the moment we stepped through the door. Whenever we needed assistance regarding our stay, the staff were more than happy to help us! The Riad is beautifully maintained and is extremely clean and tidy. I will be more than happy to recommend this place to others!

It is very well managed and looked after. The staff were amazing, helping us with dinner reservations, trips and directions. The rooms were very well appointed and clean. The pool was beautiful to sit next to and and dip into.

We loved everything, but if there was one thing that wasn’t so good it was that they ran out of beer and some wine which wasn’t replenished through out our 6 night stay.

After staying at the Indian Palace Riad in Marrakech, I have been spoiled for life. Never stayed in such a large room and been treated so kindly. I honestly felt like a movie star in a Hollywood picture. Breakfast served daily on my private balcony. Beautifully elegant setting. Only minutes from the Medina. Totally safe to come and go at all hours. Would definitely stay again, and highly recommend. Taxis can drive right up to the door. A special Thank you to Mohamed and Jame and all the staff - they go way beyond to make your stay perfect! Thank you to all very much!

If you have a chance BOOK IT immediately. Trust me. You’ll thank me later.

The hospitality of Jamal and Mohamed made the stay very special. The food was excellent.