The direct involvement of the owner/host. The professionalism of the staff and cleanliness of the building and the apartment.

Absolutely nothing

Nice view from the 6th floor, nice livingspace and bed

Very arrogant "manager" whom Is apparently working another unrelated job and can't be bothered to help or talk with you for more then 2 min. He is running several apartments on different locations and when we booked the 2nd one and got the confirmation even and was outside. It suddenly unavailable and he said we could not get it and shouldn't have been able to book it for one day. Then he said I can't do anything for you and we had already payed too. Also it was difficult to find and the janitor is the one to give you the key and he is in an office smelling like cat urine. Never again Update: Now the manager after having seen my review has asked me to pay 130 Euros for allegedly damaging "the electric curtains" a very pitiful attempt at getting back at me for posting a honest review that is not in his favour