Golden Residence Hotel

Great location Friendly staff Hermes was great However the hotel overall was stunning

Rooms small and outdated Difficult when sharing x3 with one shower was cramped

Location, food, everything

Comfort, location, food, facilities

Hardly to find something, the sea is couple of minutes walk away, but it is expectable here in Madeira.

Bus stop to the center was in front of the hotel. Coastal View from Rear of Breakfast Building to Ocean was Serene and Beautiful. We Finally got moved to the Correct as Booked Sea view Premium Apartment on Day 4 of our 10 Day stay.

The Breakfast Area is Chaotic and Very Noisy because 3 Buildings of Guests are having to share a smaller Tightly spaced Buffet Area. Many tables are squeezed beside food access aisles that are already tight Forcing Guests to Run Into Each Other! Expand your Breakfast Area and open up the Bar seating! Our Premium Apartment with Seaview had No Washroom Ventilation causing it to get stuffy and the Mirror to Fog Up. If you closed your apartment blackout curtains to block the sun, you couldn't see the nice view outside the room because a 2nd Set of Sheer Curtains was Missing on the curtain rods empty curtain hooks. The bedroom Guest pillows provided are either Too High and Hard or Too Soft and Low giving neck issues. The maids use the same Guest Elevator which causes guests on higher floors to wait longer for an already busy elevator. The Pool located in the Breakfast Building is Too Small for 3 Buildings of Guests to share. Our 10 Day Luxury Holiday Experience in Golden Residence was ruined because it took the Hotel 4 Days into it to finally give us the correct seaview apartment view as was advertised in the room photos and as confirmed and sent in my early January booking for our June stay. Our First Premium Apartment given for the First 3 nights - our View was looking out at the Backs of Buildings and listening to the Hotel's Noisy Air conditioning System from your nice little balcony! And Hotel Workers were continuously sawing, drilling and hammering directly below and outside our Balcony 1 floor below our balcony. We had to Complain to Reception after listening to it for 2 days and to Finally Put A Stop to the unacceptable Noise. In our First Apartment - We couldn't sit out on our Balcony because of the deafening annoying noise.....