Pensiune Heavens

Foarte bun

În a doua zi a plouat spre seara și ne-a stricat progtamul

Camerele au fost mari, spațioase. Foarte frumos ! Totul foarte curat și locația amplasată într-o zonă frumoasă aproape de centru. Cafeaua foarte bună ! Locația dispune de o parcare foarte ușor de accesat . Mulțumim pentru tot !

Totul foarte frumos !

The location is on one of the main streets in Brăila. In the center of the city, but it is very quiet and spacious. Everything is clean and well maintained.

The parking spots on the property are few and access requires a skilled driver, but it is not hard to find street parking nearby. The room could use a roll of paper towels. Checkout times are generous but strict.

I am originally from Braila, so I used to go to the terrace back in the day, hence, i was drawn by the reputation, and by the location. The place was clean , yeah, but there were definitely quite a few issues, which i think are due to the staff.

I should preface we had the twin room. The room was ready for us to check in but there were some things missing and we believe the thermostat was broken and the staff did not know how to fix either when we brought it up. But what I disliked the most was how the staff operated, which, in my opinion, was kinda gaslighting us into accepting that all these issues were caused by factors outside of their power (even tried to tell us that is our fault for booking this room because it is not used that often?) instead of just being transparent and maybe warming us before the check in. Bottom line is that they were not professional at all. We didn’t know these people and I felt like for everything we complained about we got some sort of bribe ( more coffee in the room, etc) and excuse but never accountability, which most people would think is ‘hospitality’ or ‘being nice’ but in fact i think it is incompetence and manipulation.