Location is fabulous. Apart from the excellent views of the 21nd floor, the old center is really close (12-15 minute walk to Jaffa gate). Parking is good as well. Apartments are excellent, lots of space.

Breakfast is offsite (but quite close and good)

great view, location, spacious space, big kitchen, helpful staff, value for money

lots of maintenance job need to be done: wall paper is peeling off, some lights not working, paint cracking

Great space! Beautiful, comfortable, great location

Nothing

Very good stay. Qualified and support oriented staff. Clean and very comfortable. I would highly recommend this hotel. Thank you very much. Noa

A modern, clean boutique hotel on the 21st floor of an office building. The location is excellent. It's about a 15-20 minute easy walk to the Jaffa Gate and also just a 10 minute walk to the tram line that runs down to the New Gate or to the train that services Ben Gurion Airport in Tel Aviv. There are good views from the rooms, especially rooms facing Old Jerusalem. We had the presidential suite, which had an expansive and comfortable living area and half bath (sink and toilet) on the first floor along with a full functional kitchen. The second floor had two bedrooms and a full bath. The main bedroom was large, but the second bedroom was barely larger than a single bed.

If you are checking in on the Sabbath (Saturdays), you will not be able to check into your room until at least 20:00 (8:00PM). However, you will be able to store your luggage. Make sure you make these arrangements with the hotel ahead of time, as no one will be at the front desk to help you on the Sabbath and it will be difficult to reach anyone if you need help. Also be aware that the breakfast offered with the room is NOT served in the hotel. You will receive vouchers for breakfast at a local restaurant(s) which may be several blocks away. If you are planning for an early start (say 7:30-8:00 AM) you will find that only one of the restaurants are open at that time. If you purchase the breakfast option, and are planning for an early checkout, be aware that you will probably not be able to use your final day voucher, so the money you spent for that day's voucher is lost. We asked if we could get a reimbursement for our last day (unused) voucher and were told hotel management would look into it. It's been over a week and we haven't heard back, so the money is gone. The lesson learned is: Don't purchase the breakfast option, you are better off finding a nice nearby restaurant and paying you own way.

The 21st Floor Hotel has so many wonderful things to offer.  The views of Jerusalem are breathtaking; the location is superb; close to all public transportation lines, many restaurants, shopping and a 25 minute walk to the Old City; the apartments are spacious and comfortable;  the staff is excellent and the elevators are very efficient.      Oz the hotel manager is extremely friendly and engaging. And he's knowledgeable about the area and always either had an answer or knew where to find one for us. His English is excellent, he's just a really nice guy! Anas, the staff supervisor, was also extremely helpful and accomodating. His answer to everything? "Of course!" Hadassah and the housekeeping staff also made us feel right at home and were extremely flexible about the timing of our daily room cleaning. They wanted us to feel at home and we never felt like we were a bother to them despite our variable schedule as we toured the country and came back at all hours. They were always eager to assist us in any way they could. The owner Yoel was around a lot of the time and he made sure all of our needs were met.       The apartments are well appointed and visually appealing.   We understand that the apartments will be undergoing renovations in the near future. That will surely take care of some minor repair issues that didn’t impact our stay but will keep this a 5 star operation. We stayed for 5 weeks.   We appreciated how much closet space and drawers there are as we could unpack everything and stay organized!  Also, the fact that there are 2 distinct levels of living space was especially wonderful for our extended stay so my wife and I could have our own space at times. The coffee and tea station was very useful each morning, and occasionally the staff put out pastries for the guests. A very nice touch!       Overall, we had a great experience at this hotel. We will certainly come back again!

Really no complaints. We've been home for three days and we already miss Oz and his team!

location and rooms

none I can think of

Very unmaintained and outdated

A big shout out to the receptionist Mr. Oz he's exceptional made sure we have all we needed and made us feel like home!!! Thank you so much for everything!!!

This is a really good find in the middle of almost anything you could want as far as the old city and shopping/food. The hotel is on the top floor of a residential building. Make sure you taxi driver is aware of this and sees the picture of the building. We arrived a bit late our flight was delayed. We finally arrived at the hotel around 2am BUT the taxi driver swore there was not hotel in the building so he rode around asking other folks for about 30 more mins. Finally I just said let us out here and we will just go in and see for ourselves. (The price was fixed so it wasnt a stall technique.) When we get upstairs it is 3am. No one is in the office and that is to be expected in a boutique hotel. I used Whatsapp to call the number on the office door. Yoel the manager answered at 3am. There was some issue where booking.com did not have the reservation loaded. Yoel actually cared enough to remotely show me how to get access to a room that he knew was available. The room was larger than I had reserved and they let us stay there for the duration of our trip. The next day we had scheduled an early tour (Elbow Tours....excellent ask for Eli.) Yoel was patient with us did not rush check in until we got back from the full day tour. Then I met Oz. Oz has a great personality. He is right for hospitality. He genuinely cares about your stay and was helpful to let us know where to find whatever we needed. Oz is one of those people you feel like you instantly want to become friends with. We were scheduled to get on a cruise from Ashdod and needed a covid test. Problem being most of Israel was done testings. Yoel, Oz, and a young lady I forgot her name, they all worked soooo hard to help my wife and I find this test. They called, they searched the web. They honestly gave us a couple hours of valuble time. (We still had trouble finding a test.) But eh major thing is that the team at this hotel CARE about you and your stay. Service matters more to me MOST!

The hotel has some small things to repair in the room. Nothing major. You will not beat the views so get over the small things!

The view, good localization, nice staff

The rooms need some renovation, it is quite old and unfortunatatly, not to clean

The Manager Mr.Oz was very welcoming and treated us like we are friends who have never seen each other for ages. The view from the hotel was one of kind.The room so quiet.Would advise everyone visiting Jerusalem to check on Mr.Oz.

The location is nice and walking distance from key attractions

The hotel is poorly maintained. There's mold in the shower ceiling, the furnitures needs replacement, the toilet makes noised every few minutes. The kitchen is poorly equiped and not very clean... In short, a massive renovation is needed! The parking in the building is expensive, especially if you take the car out and in again. Value for money isn't great.

There was a lot of space, as the room was like an apartment. There were restaurants within walking distances, though most of them fast food.

The entrance is hard to find, and the lobby is gloomy and shabby. It isn’t on the street of the address, so is hard to find. As implied by the website, there are no 360 views, and no restaurant. You have to have vouchers in local restaurants for breakfast. The place would be no good if you find stairs hard, as the bedroom and bathroom are up 14 steps. The hot water is very hot, so beware!

Good location, walking distance to the Old City, with several coffee shops near the hotel. Also a very nice view.

Bad maintenance. Broken shower holder, broken toilet seats, broken door locks and handles, electric sickets and lights not installed properly into the walls. Could also be cleaner.

We had a 2 floor apartment with fully designed kitchen and very nice two rooms on the 2'nd floor. The rooms where nicely cleaned and set by the time we arrived to Jerusalem. Everything was a short walking distance from the hotel. the staff where kind and helpful. We had a grate time!

Convenient Plenty of space esp for that price

I found the room very comfortable, great for sleeping. The view of the city was incredible. Very complete kitchen: microwave, oven, stove, refrigerator. The bathtub is nice and nice.

The stairs were dangerous, no handrails, just panes of glass where any brusque support could break. A child or an elderly person could not use the stairs. TV in the room had problems. Air conditioning was noisy.

Best location in Jerusalem! walking distance to EVERYTHING! the apartment is large and the view is the best!!! waking up to see the city of Jerusalem and going to bed to the lights of the city is a MUST

nothing bad, the rooms need a bit of maintenance and cleanliness is 6 out of 10.

Our stay extended longer with the arrival of my aunt, and the hotel was very gracious in accommodating us and with preparing her room (which was normally set up for children) to be more comfortable for an adult. Everything in my previous review still applies. We had a wonderful stay. I just wanted to add that Joel, the hotel manager, was incredibly helpful when we needed to get the PCR results for the flight home. He helped us call Superpharm when the results were delayed and got them to us (and printed out a copy for the airport) just in time. He (and Annas) were both easy to reach whenever we needed anything before and throughout our stay. We'd definitely stay here again!

Some of the things in the room were in need of a little touch-up aesthetically, but nothing too serious. Again, the hotel staff was very helpful if we needed anything, and the hotel is in a very convenient location.

We have stayed at this hotel before, so in our first big international trip in two and a half years, we decided to go with the familiar and stay with them again. I’m happy to say the services and facilities have remained consistent and of high quality. The staff, especially Yoel and Anas, were beyond helpful and accommodating when it came to making sure we were comfortable for our stay. The view of the city is breathtaking (we can see the Temple Mount and the gorgeous Jerusalem sunset), and it’s the perfect location in the city center (close to markets, restaurants, bus stops, and tourist attractions while being far above most of the city noises). We love having a kitchen as well; it is well stocked with the basic utensils and is perfect for making meals when you get tired of eating out all the time (I’ve grown quite fond of the induction stove!). And this is probably the first hotel we’ve been in in awhile where we enjoy the beds; they are just the right amount of firmness for us, so no back pain! We even had a late check-in, and it went very smoothly, which was very appreciated after such a long flight. Highly recommend!

It was the best part if our vacation Nice comfortable apartments with 5* hotel service Great experience Incredible view Will definitely stay there at our next trip